"Alerted.org

Job Description

We are seeking two contractors to assist with customer configuration support and data verification. This role will eventually evolve into responsibilities similar to the Sales Support positions, involving direct customer interaction and verification of customer information, codes, and Excel-based data.

Responsibilities

Contact customers to confirm configuration details during the interim process.

Input and organize customer data into detailed Excel sheets, which feed into automated systems for internal processing.

Verify returned data and reconfirm details with customers before moving to the next case.

Manage and untangle configuration details for approximately 50 customers.

Collaborate with internal teams to ensure accuracy and compliance throughout the process.

Asking questions, good personality.

pay rate starts at $14/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Salesforce experience

Advanced Excel skills (live sharing, pulling data points, running pivot tables)

Strong customer service background with excellent verbal communication skills (phone and email).

Ability to work independently and maintain attention to detail in a fast-paced environment. Familiarity with automated workflows and data validation processes.