• Transportation Customer Service Agent

    Expeditors (Nogales, AZ)


    •We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

     

    Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

     

    + 15,000 trained professionals

    + 250+ locations worldwide

    + Fortune 500

    + Globally unified systems

     

    Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon Department

     

    Major Duties and Responsibilities

     

    + Ensure smooth and timely freight process flow

    + Ensure accurate and timely data entry into our operational system

    + Track and Trace Transcon files and reporting

    + Ensure accurate and timely client and vendor billing

    + Ensure delivery of freight and timely clearance when applicable

    + Interact with customers in arranging their shipments to meet customers service standards

    + Contribute and maintain good relationships with suppliers

    + Meet compliance at all times?

    + Network communications, timely responses to emails and requests

    + Meet KPI standards in accordance with Company policy

    + Understand customers procedures and maintain updated internal DLSOPs

    + Meet KPI standards in accordance with the Company’s procedures

    + Network communications, timely responses to emails and requests (internal and external)

    + Escalation of problems to Management when necessary

    + Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

    + Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

    + Knowledge:

    + Expeditors’ Company Policies and Procedures

    + Basic local regulatory knowledge for compliance

    + Global Logistics Industry knowledge

    Skills:

    + Pro-active, strong organizational skills.

    + Good computer skills (Excel, Word)

    + Fluent in English

    + Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

    + Positive and willing to help attitude

     

    All your information will be kept confidential according to EEO guidelines.