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What You'll Do

As a Benefits Case Manager, you will be critical in assisting and coordinating the care and services provided to needy individuals. You will work across various fields, such as healthcare, social work, mental health and rehabilitation, to ensure that clients or patients receive the necessary support and resources to meet their specific needs and goals.

Your Responsibilities Will Include:

Client Services & Case Management

+ Provide guidance on eligibility and application processes for public benefits including healthcare, food assistance, social assistance, tax assistance and veterans’ benefits

+ Assist clients with completing benefits applications, including gathering required documentation

+ Connect clients to appropriate benefits, services and community-based resources based on identified needs

+ Conduct follow-ups to support next steps and progress toward benefit enrollment.

+ Deliver culturally responsive, respectful and client-centered support to individuals from diverse backgrounds

Benefits Help Desk Support

+ Respond to inbound help desk inquiries from individuals who have completed a Single Stop benefits screening

+ Explain screening results, potential eligibility, and recommended next steps in clear, accessible language

+ Answer questions related to documentation, application requirements, timelines, and referrals

+ Identify recurring questions or barriers and share insights with internal teams to improve client guidance

Data Management & Compliance

+ Document client interactions, benefit guidance and outcomes accurately in the Single Stop Technology Suite

+ Maintain confidentiality and comply with all applicable privacy and data protection requirements

+ Support reporting needs related to client outcomes and benefit access as requested

You're a great fit for this role if you have:

+ Bachelor's degree or equivalent work experience

+ 2-3 years of work experience with benefits case management

+ Extensive experience with government benefits and enrollment processes

+ Strong understanding of privacy and confidentiality laws and practices with an emphasis on these as they interface with technology

+ Demonstrated ability to work collaboratively with a diverse set of key stakeholders

+ Strong interpersonal and collaboration skills; proven ability to be flexible in a team-oriented approach with diverse groups of people

+ Proven ability to handle multiple tasks efficiently and effectively at the same time

+ The ability to operate independently and in close coordination with teams and strategic partners

+ Keen attention to detail and emphasis on accuracy and quality of work

+ Familiarity with benefits technology (a plus)

+ Team spirit and a sense of humor appreciated

Compensation

+ $55,000-$60,000 Base + Commission

Work Type: Hybrid

Who We Are

Our mission at Single Stop is to build pathways out of poverty by leveraging partnerships and technology to connect people to existing resources, all through a unique one-stop shop.

Fueled by state-of-the-art technology, a world-class staff, and our education and nonprofit network partners, Single Stop’s vision is for every individual to have access to opportunities for achieving the American Dream. We are working to connect the 46 million individuals living in poverty to untapped local, state, and federal dollars and benefits to put them on the road to economic stability and prosperity.

Single Stop joined The Fedcap Group in 2017.

Website: https://singlestop.org/

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.