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Program Director – Pomonok Older Adult Center

Status: Full-Time

Organization: Queens Community House (QCH)

Position Overview

Queens Community House (QCH) seeks a dynamic and experienced Program Director to lead the Pomonok Older Adult Center, a neighborhood-based center located within the Pomonok Houses Community Center in Flushing, Queens.

The Program Director is responsible for the overall leadership, management, and strategic direction of the Older Adult Center. This role ensures the delivery of high-quality, participant-centered programming while maintaining compliance with NYC Aging, Department of Health, and other funding and regulatory requirements. The Program Director oversees center staff and volunteers, manages budgets and program deliverables, and develops a robust menu of programs that promote health, independence, and social well-being among older adult participants.

The Program Director will uphold all agency-wide policies, protocols, and practices and actively identify opportunities for collaboration across QCH programs and with external partners. This role plays a critical part in ensuring program quality and alignment with QCH’s mission, vision, and purpose—particularly the goals of the Pomonok Initiative.

Role in the Pomonok Initiative

The Program Director holds a key leadership role within the Pomonok Initiative, a center-wide effort that coordinates and mobilizes Pomonok Community Center staff to engage and support Pomonok Houses residents across the life course.

Through this initiative, the Program Director will:

+ Increase participation of Pomonok Houses residents in the Older Adult Center through coordinated outreach and programming.

+ Collaborate closely with the Multi-Site Director and Pomonok Community Center staff.

+ Support QCH’s integrated services model, connecting residents and families to resources such as food access, education, recreation, employment, and caregiver support.

Key ResponsibilitiesProgram Management & Service Delivery

+ Oversee daily operations of the Pomonok Older Adult Center, ensuring consistent, innovative, and high-quality services.

+ Develop, implement, and evaluate culturally responsive recreational, educational, wellness, and social programs.

+ Ensure compliance with NYC Aging, Department of Health, QCH policies, and all funding and regulatory requirements.

+ Monitor participation, attendance, and outcomes to support continuous quality improvement.

+ Align program goals with the Pomonok Initiative and contribute to initiative-wide outcomes and community impact.

+ Participate in cross-program coordination to connect older adults with relevant QCH and partner services.

Staff Supervision & Leadership

+ Supervise, coach, and support center staff, including the Assistant Director, Program Coordinator, Cook, Assistant Cook, Kitchen Aide, and volunteers.

+ Conduct regular staff meetings, trainings, and performance evaluations.

+ Foster a collaborative, respectful, and inclusive team culture.

+ Engage staff in planning and outreach efforts to ensure shared goals and effective communication.

Fiscal Oversight & Administration

+ Ensure timely and accurate submission of reports and documentation to funders, regulatory entities, and internal QCH teams.

+ Support data collection and reporting related to Pomonok Initiative strategic goals.

+ Review and approve timesheets, invoices, and program-related expenses.

Community Engagement & Partnerships

+ Build and maintain strong relationships with community organizations, service providers, and city agencies.

+ Represent QCH and the Pomonok Older Adult Center at meetings, events, and community forums.

+ Promote center programs to increase participation and community visibility.

+ Actively participate in Pomonok Initiative outreach and partnership-building efforts.

Participant Experience & Center Operations

+ Ensure a safe, welcoming, and inclusive environment for all participants.

+ Address participant concerns and feedback promptly and respectfully.

+ Oversee compliance with health, safety, and sanitation standards.

+ Ensure participants have access to the full range of Pomonok Initiative resources, including referrals and warm hand-offs.

Qualifications

+ Bachelor’s degree in Social Work, Gerontology, Public Administration, or a related field required; Master’s degree preferred.

+ Minimum of 3–5 years of program management experience, preferably in older adult services or community-based nonprofits.

+ Demonstrated experience supervising staff and managing program budgets.

+ Knowledge of NYC aging services and DFTA-funded programs strongly preferred.

Skills & Competencies

+ Strong leadership, organizational, and problem-solving skills.

+ Excellent written and verbal communication abilities.

+ Ability to manage multiple priorities in a fast-paced environment.

+ Demonstrated commitment to equity, inclusion, and community-centered service.

+ Proficiency in Microsoft Office and electronic data tracking systems.

+ Commitment to QCH’s collaborative, community-driven approach.

Compensation & Benefits

QCH offers a competitive salary and a comprehensive benefits package, which includes:

+ Medical, dental, and vision insurance

+ Generous paid time off, including vacation, sick, personal, and holiday leave

+ Retirement plan options

+ Life insurance and long-term disability coverage

+ Employee Assistance Program (EAP)

+ Professional development and training opportunities

Queens Community House is an equal opportunity employer and encourages applicants of all backgrounds to apply.