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Job ID: 5475563

Position Summary: To assist with the smooth and efficient operation of the Kids Connection (KTC) program, with primary responibilites related to managing accounts that participate in financial assistance programs and following up on delinquent accounts.

Qualifications, Certifications and Experience

+ High school graduate with some post-secondary training/education preferred

+ Two years of related experience preferred

Performance Responsibilities

Professional

+ Assist the Childcare Manager in carrying out day-to-day operations necessary for the smooth and efficient functioning of the Kids Connection program, including duties related to managing all aspects of students/families participating in financial assistance programs

+ Be knowledgeable of and follow all Iowa Department of Health and Human Services (HHS) policies and procedures related to Kids Connection licensing and the HHS Child Care Assistance Program

+ Manage all aspects of financial assistance programs utilized by the Kids Connection program, including the HHS Child Care Assistance Programs, assistance available through the United States military and Veterans Affairs, self-provided financial assistance, and others that may become available

+ Identify delinquent accounts and work with parents and staff to bring accounts back in to good standing in a proactive, timely, and professional manner

+ Exercise a high level of organization and attention to detail

+ Generate weekly reports to identify issues and assess fees as needed

+ Communicate effectively with parents and staff

+ Research, gather, and organize pertinent data as needed

+ Maintain accurate records as needed

+ Successfully, efficiently, and accurately process transactions and maintain student records via provided registration software (Eleyo)

+ Communicate accurate information to KTC parents, staff, and school district personel as needed

+ Assist KTC Specialist as needed

+ Exercise strong customer service and public relation skills

+ Maintain a high level of confidentiality

+ Demonstrate competence in computers and operation of office equipment

+ Take initiative to learn new systems, softwares, and/or processes as required

+ Answer office telephone and emails and respond appropriately

+ Greet and assist visitors and prospective participants in a friendly and professional manner

Personal

+ Relate well with children, understanding their developmental needs

+ Contribute to creating a positive work environment by being engaged and serving as a positive role model and representative of the department/district

+ Maintain positive relationships and effective communication/collaboration with co-workers, parents, community members and participants of all ages

+ Demonstrate initiative and ability to follow direction with minimal supervision

+ Maintain confidentiality, demonstrate integrity and be respectful of others

+ Be a life-long learner, taking advantage of professional growth opportunities

+ Handle multiple tasks as assigned and complete work in a timely manner

+ Follow and enforce district/department/program policies and procedures

+ Display dependability by being on-time and present during scheduled work, being accountable for work productivity and actions

+ Communicate effectively both in writing and orally through clear speaking and listening skills

+ Possess appropriate levels of enthusiasm, sense of humor, patience

+ Control work environment as needed to ensure quality program implementation

+ Focus on the environment, anticipating and understanding protocol in regards to safety of participants

+ Provide instruction/leadership/management of program implementation related to specific job responsibilities

+ Perform light to moderate manual labor to assist with implementation of program

+ Demonstrate ability to grasp and adjust to new and changing situations

General

+ Work days/hours may vary depending upon program needs

+ Arrive on time, ready to work and works consistently until the end of schedule

+ Primary location is JCSD District Office or other assigned location

+ Performs other duties as assigned by immediate supervisor or higher level leadership

+ Performance evaluation conducted by direct supervisor

Work Schedule: Monday-Friday 8:00am-12:00pm, year round

Benefits:

+ Iowa Public Employees Retirement System (IPERS)

+ Employee assistance program

+ Paid leave and holidays

+ Tuition reimbursement