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Job Summary:

This Technical Delivery Manager is responsible for orchestrating enterprise-level delivery of ecommerce and marketing technology initiatives. This role sets delivery standards, guides platform architecture decisions, owns budgets and staffing, and ensures delivery KPIs are consistently met. The ideal candidate is a strategic thinker with a bias for action who can build high-performing teams and foster a culture of operational excellence.

Focus Area:

This role will work closely with our marketing leadership and stakeholders to understand priorities and drive execution of technology roadmaps. It has a strong concentration in **CRM and Loyalty** , requiring deep experience in ecommerce platforms, loyalty program technologies, and marketing technology ecosystems (e.g., CRM, CDP, personalization engines, campaign automation). The role will bridge marketing and technology to deliver seamless customer experiences and data-driven marketing capabilities.

Projects You Will Work On:

You will lead delivery of high-impact initiatives that shape the future of our omnichannel ecommerce and marketing technology stack. This includes:

+ **CRM & Loyalty Enablement:** Implementing and integrating CRM platforms, loyalty program technologies, and customer engagement solutions.

+ **Martech Integration:** Driving enhancements and new capabilities for marketing automation, personalization, and analytics platforms.

+ **Ecommerce Innovation:** Delivering net-new features and critical platform upgrades to improve conversion, loyalty, and customer experience.

Duties and Responsibilities:

+ **Delivery Leadership:** Lead org-wide delivery across ecommerce and marketing technology platforms to ensure business outcomes, scalability, and performance.

+ **Standards & Governance:** Define and implement delivery standards, governance frameworks, and tooling strategies for CRM, loyalty, and ecommerce initiatives.

+ **Financial Ownership:** Own budgets, staffing, and delivery KPIs; monitor ROI and drive cost efficiency across marketing and commerce programs.

+ **Partnerships:** Collaborate with marketing, product, and engineering leadership to align roadmaps, resources, and dependencies.

+ **Culture & Talent Development:** Build leadership pipeline, coach managers, and promote an agile, high-performance delivery culture.

+ **Strategic Decision-Making:** Drive architectural decisions and platform evolution to support business growth, personalization, and data-driven marketing.

Education, Experience & Certifications:

+ Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field.

+ 5+ years of experience in technical delivery management or program management, ideally in ecommerce and marketing technology environments.

+ 7+ years of work experience

+ Proven experience with CRM platforms, loyalty program technologies, and familiarity with Martech tools such as **Braze, Punchh, CMS platforms, DAM systems** , and CDPs.

+ Experience managing and mentoring teams and leading matrixed groups through influence.

+ Certifications in Agile, Scrum, or PMP preferred.

+ QSR experience preferred.

Functional Skills:

+ **Technical Proficiency:** Guides architectural decisions and drives platform evolution across ecommerce, CRM, and loyalty initiatives.

+ **Delivery Standards & Governance:** Establishes frameworks, tools, and metrics for consistent, predictable execution.

+ **Business Acumen:** Connects delivery outcomes to marketing strategy, loyalty objectives, and product priorities.

+ **Financial Acumen:** Owns budgets, tracks ROI, and optimizes resource allocation for maximum value.

+ **Leadership & Mentorship:** Strong team leadership and people management skills, with ability to motivate and guide cross-functional teams.

+ **Decision-Making:** Uses data to make informed decisions, balancing speed, quality, and risk to enable organizational agility.

Our Values

+ EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.

+ DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.

+ PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.

+ INNOVATE TO WIN – We champion and challenge for a better way in all we do.

+ HAVE FUN – We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

+ CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence

+ RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.

+ CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and challenging the status quo.

+ BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.

+ WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.