"Alerted.org

Job summary:

Title:

Desktop/Windows Support - Onsite

Location:

Raleigh, NC, United States

Length and terms:

Long term - W2 or C2C

Position created on 12/15/2025 03:45 pm

Job description:

Interview Type: Webcam *** Very long term project initial PO for 1 year, expect to go for 4+ years *** Onsite ***

Description:

System Admin Mid-Level Contractor – EEM Support

+ Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers

+ Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams

+ Image or provision new equipment hardware & provide to customer

+ Use strong organizational skills to track onboarding & shipping activities based on customer requests.

+ Follow asset management processes to ensure proper customer billing

+ Document work activities in ServiceNow

+ Testing Intune processes for Tier 3 team & providing feedback

+ Test upgrades and software changes

+ Install software following security & internal processes

+ Troubleshoot customer issues

+ Provide instruction while troubleshooting for remote customers

+ Assist with developing team processes & a knowledge base

+ Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust

+ Basic knowledge of Macintosh Apple devices with a willingness to learn

+ Work with vendors on warranty cases

+ Collaborate with internal teams on technical issues

+ Work on special projects as needed

Required Skills:

+ Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers. 5 Years

+ Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams. 5 Years

+ Image or provision new equipment hardware & provide to customer. 5 Years

+ Use strong organizational skills to track onboarding & shipping activities based on customer requests. 5 Years

+ Follow asset management processes to ensure proper customer billing. 5 Years

+ Testing Intune processes for Tier 3 team & providing feedback. 5 Years

+ Test upgrades and software changes. 5 Years

+ Install software following security & internal processes. 5 Years

+ Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond. 3 Years

+ Basic knowledge of Macintosh Apple devices with a willingness to learn. 3 Years

Contact the recruiter working on this position:

The recruiter working on this position is Raghu

His/her contact number is +(1) () His/her contact email is [email protected]

Our recruiters will be more than happy to help you to get this contract.