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Employee Type:

Regular

Work Shift:

Day - 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health!

Supervisor Patient Services

Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.

A Brief Overview

Responsible for training and supervision of Pre-Registration, Pre-Access, Referral Coordinators, and/or Patient Service Representatives. Supervises daily activities of employee partners, including the processes of pre-registration, insurance verification, benefit verification, referral management, customer service, and/or patient financial responsibility, as well as an understanding of how these areas impact the flow of work throughout the departments and organization. Ensures the quality standards for services are met each month. Schedules staff for adequate coverage to support operational needs. Measures department productivity and staff appropriately according to department KPIs. Identifies opportunities for improvement and service recovery. Performs mentoring and coaching of assigned team members as appropriate. Provided ongoing accuracy and productivity reporting. A substantial portion of the normal duties require proper judgment, sensitivity, and strict adherence to Tidelands Health's policy on confidentiality. The individual has access to patients' medical information, as well as financial information. The individual maintains and has access to confidential departmental personnel files.

What you will do

+ Prepare staffing schedules

+ Ensure accuracy of all patient information as well as physician orders

+ Provide recommendation and coordination of process-related improvements and changes

+ Measure competency standard for all assigned team members

+ Work with department leadership to perform supervisory oversight of assigned employee partners including but not limited to delegation, employee counseling/corrective actions, appropriate documentation and follow up

+ Ensure department goals and KPIs are met

Education Qualifications

+ High School Diploma or equivalent Required

+ Associate's Degree in a business-related field Preferred

Experience Qualifications

+ Five (5) years patient access, customer service, and/or management experience Required

+ Understanding of Patient Access procedures and policies Required

+ Two (2) years’ recent experience with insurance payer regulations Required

+ Two (2) years’ recent experience as a Facilitator of Staff Trainer Required

+ Two (2) years recent experience in Healthcare Supervision including theoversight of Patient Access, Financial Counseling, Pre-Cert services, or similar Preferred

+ Prior training in Medical Terminology Required

+ Hospital Business Office or Scheduling experience Preferred

+ Previous Coding experience Preferred

Skills and Abilities

+ Excellent communication and self-management skills required

+ Interpersonal customer focused, and problem-solving skills required

+ Ability to manage multi-tasking efficiently and professionally required

+ Demonstrated knowledge of registration/scheduling functions and responsibilities

+ Ability to work independently and to train and direct others

+ Able to perform basic mathematical calculations, balance and reconcile figures accurately

+ Able to communicate clearly and concisely, verbally and in writing

+ Able to work effectively with internal and external customers, to include patients, visitors, vendors, providers, employees, etc

+ Ability to perform the duties of the staff supervised is required

+ Ability to independently plan, schedule, organize and respond appropriately on a wide variety of subjects and situations

Physical Demand

Light Physical Demand

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description.

Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.