• Deposit Operations Exceptions Specialist

    EverBank (Jacksonville, FL)


    Operations Exceptions Specialist

     

    The Operations Exceptions Specialist job is responsible for assisting with the day-to-day exception processing for consumer and commercial banking. This job performs transactional banking tasks such as overdrafts, non-post, account closures, and certificate of deposit (CD) changes. Working under moderate supervision, this job supports other banking professionals to ensure that critical tasks are completed on time.

    Key Responsibilities and Duties

    + Processing of general ledgers of internal accounts to ensure accuracy of all financial records, identifying and assisting in resolution of escalated discrepancies.

    + Transaction processing of withdrawals, deposits, account closures, stop payment, batch checks, and dormant account activities.

    + Account maintenance; including CD renewals, interest rate changes, product changes.

    + Performs account servicing functions such as client authentication, account research, maintenance of logs, client authentication, and other duties.

    + Monitors and contributes to report items, including Regulation CC and Regulation W.

    + Completes exception processing, including non-post, overdrafts, and stop payment analysis.

    + Performs maintenance on home equity loans.

    + Handles processing of return deposit items and ATM float maintenance.

    Minimum** **Qualifications

    + 1+ years of banking experience, including prior responsibility for processing transactions such as withdrawals, deposits, account closures, stop payments, batch checks, and managing dormant account activities.

    Preferred Qualifications

    + Experience in exception processing, including non-post items, overdrafts, stop payment suspect analysis, and returned deposited items.

    + Strong organizational skills with the ability to manage multiple priorities effectively.

    + Excellent verbal and written communication skills.

    + Previous experience in back-office deposit operations.

    Role Specific Work Experience

    + No Experience Required; 2+ Years Preferred

    Educational Requirements

    + High School Preferred

    Physical Requirements

    + Physical Requirements: Sedentary Work

     

    Career Level

    3IC

    Working Shift

     

    9:00 AM – 6:00 PM EST

     

    Posting End Date: 12/26/25

     

    Job Seeker Notice

     

    EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

     

    The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

     

    VEVRAA Federal Contractor

     

    Member FDIC

     

    Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

     

    **Pay Range** $25 - $27

     

    EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

     

    We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.