• Quality Analyst

    CRC Insurance Services, Inc. (Dallas, TX)


    The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

     

    _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility ([email protected]?subject=Accommodation%20request) _(accommodation requests only; other inquiries won't receive a response)._

    Regular or Temporary:

    Regular

    **Language Fluency:** English (Required)

    Work Shift:

    1st Shift (United States of America)

    Please review the following job description:

    The Quality Analyst will be responsible for evaluating and improving the quality of our insurance processes and services. This role involves conducting audits, analyzing data, and collaborating with various teams to implement quality improvements.

    KEY RESPONSIBILITIES

    Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

     

    + Conduct regular audits of insurance processes to ensure compliance with established standards.

    + Analyze data to identify trends and areas for improvement.

    + Develop and implement quality assurance policies and procedures.

    + Collaborate with cross-functional teams to address quality issues and implement corrective actions.

    + Monitor and evaluate the performance of processes and services.

    + Provide training and support to staff on quality assurance practices.

    + Generate reports to track quality metrics and present findings to management.

    + Ensure compliance with regulatory requirements and industry standards.

    + Participate in continuous improvement initiatives to enhance service quality.

    EDUCATION AND EXPERIENCE

    The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    + Bachelor's degree in Business, Engineering, or related field (required)

    + Master's degree (preferred)

    + Minimum of 3 years’ experience in quality assurance within the insurance industry (required)

    CERTIFICATIONS, LICENSES, REGISTRATIONS

    + None

    FUNCTIONAL SKILLS

    + Strong analytical and problem-solving skills

    + Excellent communication and interpersonal skills

    + Ability to work collaboratively with cross-functional and diverse teams

    + Knowledge of industry regulations and standards

    + Proven experience in leading process improvement initiatives.

    + Excellent project management skills with the ability to lead and manage multiple initiatives simultaneously

    + Experience with change management principles and practices

    + Strong attention to detail and organizational skills

    + Proficiency in quality management software and tools

    **General Description of Available Benefits for Eligible Employees of CRC Group:** At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

     

    _CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace._

     

    EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) Pay Transparency Nondiscrimination Provision E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)

     

    Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence.

     

    Why CRC Group?

     

    • Growth: Advance your career with our learning and leadership development programs.

    • Innovation: Work in a forward-thinking environment that values new ideas.

    • Community: Be part of a supportive team that celebrates success together.

    • Benefits: Enjoy competitive compensation, health benefits, and retirement plans.

    Who We’re Looking For

    We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.