• System Support Tech

    Washington County Hospital and Clinics (Washington, IA)


    Position Type Full Time

     

    Job Shift Day

     

    Education Level 2 Year Degree

     

    Travel Percentage None

     

    Category Health Care

    Description

    SUMMARY

    Under general supervision, completes help desk requests related to desktop PCs, notebooks, Smartphones, printers, mobile carts, software installation and/or updates, telephones, and other user needs handled by the Information Technology Department. This qualified person must exhibit consistent and exceptional customer service that is focused on positive patient outcomes.

     

    DUTIES/RESPONSIBILITIES (include but are not limited to the following)

     

    + Installs PCs, notebooks, mobile devices, printers, monitors, telephones, and other related equipment. Moves equipment when requested based upon the priority of the department .

    + Resolves problems with PCs, printers, mobile devices, monitors, telephones, and other related equipment in a timely manner.

    + Maintains and monitors inventories of workstation equipment and other devices as required by Departmental/HIPAA regulations and policies.

    + Maintains and monitors inventory of department supplies including patch cables, batteries, replacement printers, and other supplies utilized

    + Treats coworkers, customers and patients with respect and dignity.

    Qualifications

    EDUCATION AND/OR EXPERIENCE

    + Associate degree in a computer technician or related field; or

    + One year experience as a computer technician; or any equivalent combination of education and experience.

    SKILLS AND ABILITIES

    + In-depth knowledge of the current Windows OS; installation and trouble-shooting.

    + Ability to diagnose equipment failures, and correct problem or replace equipment.

    + Ability to answer and trouble-shoot software issues.

    + Ability to interact with diverse groups of callers in a helpful and positive manner.

    + Ability to handle multiple requests/needs simultaneously in a calm professional manner.

    + Ability to exercise good judgment and discretion, especially when handling confidential information.

    + Excellent customer service skills.

    + Working knowledge of HIPAA/HiTech regulations and policies.

    + Aptitude for technology and excellent computer skills.

    + Shows a passion for improving the delivery of services with a commitment to continuous improve oneself.