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148647BRTitle:GSOC - On Call Response OfficerJob Description:

GardaWorld Security Services is Now Hiring a GSOC On Call Response Officer!

Ready to suit up as a GSOC On Call Response Officer?

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a On Call Response Officer, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc.

What’s in it for you:

+ Site Location: Richmond, VA

+ Set schedule: Full-Time 40 Hours A Week, Days & Shifts are TBA currently

+ Competitive hourly wage of $27.00/Hour (DailyPay is available for GardaWorld employees!)

+ A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options

+ Career growth opportunities at GardaWorld

+ Uniform provided at no cost

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position.

Other duties may be assigned

+ SRO's will be assigned to train at 3 locations extending across the Greater Richmond area.

+ Shifts of 8 – 12 hours

+ Must be able to accept last-minute assignments due to call-offs or No Call No Shows

+ Handle calls for service; intake of media and emergency calls

+ Complete daily reporting; incident Report input and approval

+ Notification elevation, upon approval; mass notification/Everbridge

+ Conduct travel security reviews

+ Red Tag/Hot Works reporting

+ Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station

+ Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems

+ Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures

+ Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

BASIC QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal Education, Licenses, and Certifications Required:

+ Must pass a skills-based assessment called “Criticall”, which is administered after successful completion of the interview process.

+ Must possess a high school diploma or equivalent

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Type and Length of Specific Experience Required:

+ Work experience must include of the following:

+ Demonstrated analytic and critical thinking skills and ability to prepare reports

+ Ability to use logic and reasoning to reach conclusions and approaches to problem solving

+ Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)

+ Ability to communicate effectively with IT and Security Systems professionals

+ Demonstrated ability to operate radio, telephone equipment and/or console monitors

+ Ability to adapt in a dynamic work environment while possibly working under pressure

Knowledge and Skills Required:

+ Proficient computer skills including Microsoft Office applications

+ Ability to prioritize workload based on urgency

+ Effective oral and written communication

+ Planning and organizing

+ Proficiency with Microsoft Office Applications

+ Problem solving

+ Active listening

+ Assess and evaluate situations effectively

+ Synthesize facts, concepts, principles

+ Identify critical issues quickly and accurately

+ Compile, sort, and interpret data

+ Research, investigate, compile information

+ Mediate conflict with tact, diplomacy

+ Write informatively, clearly, and accurately

+ Advanced Creativity

+ Multi-tasking

+ Setting and achieving goals

+ Logical/linear thinking

+ Attention to detail

+ Choosing from/among alternatives

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION: These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.

+ Associate degree or higher in Criminal Justice, Communications, or related field

+ Verifiable and successful security experience

+ Professional training and/or education in one or more of the following:

+ Customer service

+ Dispatch operations

+ Security and/or emergency services

+ Documented experience and competency in the following Security Software Systems:

+ Access Control/ID systems (e.g., ProWatch)

+ Alarm Receiving Automation software (e.g., Onyx Works)

+ Incident Management and computer assisted dispatch software

+ CCTV/Video Management systems (e.g., MaxPro)

+ Mass Notification systems (specifically, Everbridge)

+ Business Intelligence and Travel Tracking (e.g., iJet and NC4)

+ Experience in a modern 911 Call Center, Central Station Alarm Monitoring, or Dispatch Operation, Technical Security Control Room, or similar environment

PHYSICAL REQUIREMENTS AND ENVIRONMENT:

+ Environment: Office; minimal to no exposure to extreme temperatures is expected

+ Major activity: Working on PC and using telephone/radio while sitting

+ Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching

+ Must be able to submit to drug screening to the extent permissible by law

+ Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

If you want a real career opportunity where you’re part of a dynamic supportive team that’s dedicated to your success, check us out. We’re a global organization that embraces our cultural diversity and we promote engagement, communication, and sharing ideas across all our teams. At GardaWorld, you’ll have plenty of room to grow - and that’s just for starters. Explore your future with us today.

Work today, get paid today, with DailyPay!

GardaWorld offers DailyPay - a voluntary benefit that allows you to access your pay on day 1 of work.

If you’re hired for a role at GardaWorld, you’ll never have to wait for a paycheck again! DailyPay’s most used features include:

+ PAY: Get instant access to your money as you earn it

+ SAVE: Automatically save a portion of every paycheck

+ BALANCE ALERTS: Track your real-time earnings & budget for upcoming bills or expenses

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Auto req ID:148647BRJob Code:3049 Surveillance Security Officer Branch Phone Number:757-495-0145State:Virginia City:RichmondZip Code:23219Branch:Richmond Pay Rate:$27.00Hours Type:Full Time Sponsorship Request:None What Apply process do you want?:Job Sync