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Job Description:

Role Summary/Purpose:

The SVP, Enterprise Controls Leader will establish and lead the Enterprise Controls Office in the first line. This role and team will partner across all lines of defense to drive consistency and controls excellence through elevating the enterprise's control environment while embedding a strong control culture to safeguard the organization. The leader will act as a key liaison between the business and risk functions, driving continuous improvement in control frameworks and practices.

Essential Responsibilities:

+ Develop and maintain harmonized control standards and practices across first line of defense (1LoD)

+ Identify and elevate common 1LoD themes, risks, and cross-platform / cross-functional issues to senior leadership for proactive resolution

+ Provide periodic first 1LoD updates to appropriate committees, e.g. ERMC, and external regulators

+ Support improving control environments through standardization and automation

+ Coordinate implementation of enterprise 2LoD programs, policies & regulatory change efforts across 1LoD

+ Serve as a single point of aggregation and coordination to reduce duplicative touchpoints

+ Establish and drive enhancement of the control environment through clear guidance on control design, standardization of core controls, and identification of control automation opportunities

+ Develop and maintain 1LoD foundational control components (e.g., process and controls taxonomy/inventory)

+ Coordinate cross-1LoD issue management, including triage, tracking, and escalation of cross-functional issues

+ Develop aggregate 1LoD reporting across all LOBs (including rollups/horizontal views)

+ Develop 1LoD controls communications, knowledge and training programs to support process owners

+ Maintain and enhance operating practices that support process owners in understanding their expectations to develop, mature, and sustain effective controls

+ Monitor industry trends and advancements in risk technology to identify opportunities to enhance the effectiveness and efficiency of controls.

+ Evaluate, recommend, and implement risk and control technologies (e.g., automation tools, data analytics platforms, GRC systems) that support control monitoring.

+ Collaborate with IT and risk technology teams to integrate risk technology solutions within the control framework and ensure data integrity and security.

+ Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

+ Bachelor's Degree and 15+ years of experience in risk management, governance, controls, or equivalent areas

+ 10+ years' experience identifying process risks and defining key controls

+ Minimum 5 years' experience interacting with external financial regulatory agencies

+ Strong knowledge of enterprise risk management frameworks, regulatory requirements, and internal control standards.

+ Excellent interpersonal and communication skills with the ability to influence stakeholders at all organizational levels.

+ Demonstrated leadership and team management experience.

+ **Ability and flexibility to travel for business as required**

Desired Characteristics:

+ Strong analytical and problem-solving abilities, with attention to detail and a proactive mindset.

+ Experience creating and leading organizational change

+ Proven ability to accomplish goals with highly complex, time sensitive deliverables

+ Problem solver with experience defining, shaping, and influencing strategy

+ Strong operational knowledge of operating metrics and processes and the ability to drive value by balancing efficiency and effectiveness measures

+ Ability to demonstrate innovation and creative approaches to business priorities

Grade/Level: 16

The salary range for this position is **235,000.00 - 390,000.00** USD Annual. This position is also eligible for an Annual Incentive Plan target of 30% of salary and an Annual Equity target of 30% of salary.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

+ You must be 18 years or older

+ You must have a high school diploma or equivalent

+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all.

Reasonable Accommodation Notice:

+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Contact Center Operations