"Alerted.org

IMPORTANT:

+ **Job location is flexible within the USA.**

+ **All candidates must already have valid US work authorization. Sponsorship for US work visa and relocation is not applicable**

MANAGER DIGITAL TRANSFORMATION

JOB PURPOSE

+ A strategic, cross-functional role that aligns technical solutions with business needs and human change management

+ Lead the organization through the integration and applications of modern digital technologies to change how it operates fundamentally and delivers value to the customers

KEY TASKS

+ Analyze existing as-is business processes, system workflows and capabilities to identify inefficiencies, bottlenecks, and areas for improvement

+ Evaluate business use cases to determine where the integration of specific technology platforms, software, and tools (e.g., AI, automation, big data) can provide a strategic advantage or solution.

+ Design optimized to-be digital workflows that utilize AI and/or automation to maximize efficiency and customer experience

+ Work closely with cross-functional teams, including operations, data scientists, IT partners to translate complex technical strategies into clear, actionable business strategies and requirements for both technical and non-technical stakeholders

+ Collaborate with senior leadership to define a multi-year digital transformation roadmap that aligns technology investments with high-level business goals and long-term strategy

+ Convert digital transformation roadmap into structured, measurable, and actionable plans

+ Lead digital transformation initiatives, monitor and provide stakeholders the update about current progress, risks and next steps in the plans

+ Leverage data analytics to gain insights into process performance and project outcomes

+ Develop communication and training plans to ensure employees are prepared, trained, and willing to adopt new digital systems and operational models to overcome resistance to change.

+ Stay current with the latest trends and developments in the digital and tech space (e.g., new AI developments) to identify opportunities for continuous innovation.

+ Provide advice, assistance, or knowledge transfer to less experienced colleagues

MANAGEMENT RESPONSIBILITY

+ Possesses robust analytical and critical-thinking skills, leveraging them to drive effective decision-making

+ Demonstrates self-motivation and resilience, excels in navigating and contributing to diverse, dynamic cross-cultural teams.

+ Acts as the primary liaison between the project teams and ensure alignment on key objectives

+ Fosters collaboration between disparate departments (IT, Operations, Finance, and Sales)

+ Manages relationships and contacts with external service providers to ensure project deliverables and quality standards

+ Defines metrics for success and holds project teams accountable for meeting targets.

+ Identifies risks associated with transformation projects proactively and develops contingency plans.

+ Demonstrates exceptional organizational skills in managing diverse demands, delivering high-quality results across multiple concurrent priorities and timelines

+ Maintains high degree of precision and attention to detail when creating, managing documentation, defining requirements, and producing project outputs

+ Ensures all new systems and operational procedures meet stringent regulatory and internal security compliance requirements

+ Provides leadership and strategic guidance on the optimal application of technology and digital transformation best practices

SKILLS AND QUALIFICATIONS

+ Bachelor’s degree in Computer Science/ Information Systems/ Data Science/ Engineering/ Business Administration

+ Familiarity with AI & ML technologies

+ Familiarity with Data Analytic (SQL, Python, and BI platforms)

+ Familiarity with Robotic Process Automation’s

+ Experiences with Software Development and Methodologies (e.g, Agile), and UX/UI principles

+ Understanding of cybersecurity and protective measures

+ Project / Program management certification (e.g., PRINCE2)

+ 5+ years of relevant professional experience in digital transformation, IT consulting, or strategic technology roles