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How you'll help us Keep Climbing (overview & key responsibilities)

The Customer Experience (CX) Insights

& Prioritization organization is seeking highly motivated and data curious

individuals who are excited to leverage data to improve customer experiences.

This team prioritizes Delta’s enterprise customer experience initiatives, in

service of our CX strategy, using insights from customer listening and

associated analytics. Further, the team ensures CX initiative design leverages

best practices, furthers personalization as our latest strategic competitive

advantage, and delivers impact as intended.

As a co-op of the CX Insights &

Prioritization organization, you will work closely with our experienced team to

gain hands-on experience in analyzing data, generating insights, and

contributing to real-world projects. If you have a passion for data-driven

decision-making, this position is the opportunity for you.

CX Insights & Prioritization co-ops

will work with analytics professionals supporting one of the following

functions or departments:

**Customer Listening & Analytics:** Customer listening strategy & governance, CX data infrastructure for

decision support & CX data products that drive value in support of Delta

pillars.

**Customer Insights & Advisory:** Focused on deepening the understanding of consumers and championing their

needs before, during, and after they engage with Delta including consumer

research and insight, Delta’s NPS performance program, competitive

benchmarking, and CX prioritization. Bringing the voice of the customer

to where decisions are made by consulting, connecting, and quantifying

actionable, consumer-centric insights.

**CX Strategy, Integration &Personalization:** Support Delta’s CX

strategy by communicating the CX narrative, managing and prioritizing the

portfolio of initiatives, and connecting teams across the organization to

measure and deliver impact. Manage cross-org integration forums and lead design

standardization and change management Centers of Excellence. Represent the

voice of the customer in designing end-to-end experiences as practitioners

nested in the principles of scalability, omnichannel-thinking and a keen lens

on personalization.

CX Insights & Personalization isseeking co-ops to fulfill a minimum of three full-time alternating rotationsbased in Atlanta, GA, in line with the schedule below:

·

1 st

Rotation: Fall 2026

·

2 nd

Rotation: Summer 2027

·

3 rd

Rotation: Spring 2028

Though individual responsibilities

will vary by function, some examples include:

·

Research,

analyze, and interpret customer data

·

Measure

KPI performance and its impact on customer satisfaction

·

Develop

new reports and dashboards and/or enhancing automation of manual processes

·

Perform

root-cause analysis of customer pain points

·

Work

closely with stakeholders to understand data needs and provide analyses

·

Leverage

and query cross-divisional data sources to answer business questions

·

Communicate

and coordinate with key stakeholders across the organization to share

priorities, roadmap, and key learnings

·

Develop

effective presentations to share findings and recommendations to leaders

What you need to succeed (minimum qualifications)

·

Currently

pursuing a bachelor’s degree that has the flexibility to support a co-op role

·

Proficiency

in Microsoft Office tools (i.e., Excel, PowerPoint, Word)

·

Experience

or a demonstrated interest in data analysis and coding, preferably SQL (while

some roles my require specific coding skills such as Python)

·

Build

strong working relationships with coworkers, partners, and company leadership

·

Self-motivated,

intellectually curious, and results oriented; capable of meeting deadlines and

follow-through

·

Must

be available for 3 alternating co-op terms

+ _Consistently prioritizes safety and security of self, others, and personal data._

+ _Embraces diverse people, thinking, and styles._

+ _Possesses a high school diploma, GED, or high school equivalency._

+ _Is at least 18 years of age and has authorization to work in the United States._

What will give you a competitive edge (preferred qualifications)

·

Currently

pursuing a bachelor’s degree in Engineering, Computer Science, Data Science, Business/Management,

Mathematics/Statistics, Economics or related quantitative field

·

Some

positions may require a minimum of 30 completed semester hours

·

Experience

performing statistical analysis and modeling (i.e., linear regression,

segmentation, non-linear predictive regression, operations research, and/or

machine learning)

·

Experience

with coding software (i.e., SQL, SAS, C, Python, VBA, R, etc.)

·

Course

work in statistics, data science, computer science, operations research,

marketing, etc.

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here