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Customer Service Representative 2 - SCM MV

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

Reference number

2025-168934

Job details

Domain

Performance and Support

Job field / Job profile

Customer services and support - Customer support & services training

Job title

Customer Service Representative 2 - SCM MV

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that”.

In the role of Customer Service Representative you'll play a pivotal part on our Supply Chain team.

Safran Cabin Materials located in Marysville, WA is recruiting for a:

Customer Service Representative 2

7:00am to 3:30pm M-F

The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. Works in coordinating, supporting, improving the commercial process & positively influence customer happiness. Responsible for coordinating customer requests, processes customer orders quotes, maintains front line communication with the customers. Update changes of order dates and ensure adherence with contractual obligations. Accountable for performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed.

Job duties include but are not limited to:

Receive and process intercompany purchase orders.

Accurately process customer transactions such as orders, quotes, invoices or returns.

Provide accurate information regarding availability, lead times, special orders, etc.

Monitor scheduled shipment dates to ensure timely delivery & expedite as needed.

Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.

Identify trends in customer satisfaction or dissatisfaction.

Manage time effectively, meet personal goals & work effectively with other members of the team.

Communicate to the purchasing & planning departments unexpected increases or decreases in demand for products.

Maintain proficiency in using personal computer, data entry terminal & other common office equipment/software.

Follow company policies and procedures.

Present a professional image at all times to customers and vendors.

Active participation in operational improvement activities.

Other task as needed & flexibility is key.

Willing to work overtime as needed.

But what else? (advantages, specificities, etc.)

Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 100,000 employees at 35 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.

Discover Safran Cabin through our videos: Safran Cabin (safran-group.com)

• Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.

• Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.

• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub – Employee Discounts & Rewards Marketplace for consumer products/services and more!

Candidate skills & requirements

At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment.

Across all team members, we are looking for the following attributes:

• Team oriented

• Process focused

• Open & honest communication

• Quality minded

• Ability to persevere and honor commitments

• Recognizes success

• Executes with urgency

• Creates solutions

• Customer focused in everything we do

Job Requirements:

High school diploma required; Bachelor's degree preferred

4-5 years of data entry and customer service experience

Intermediate skills in Microsoft Excel, PowerPoint, and Word.

Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.

Safran Cabin Materials requires a criminal background check and drug screen to be completed and passed for all positions.

Annual salary

USD 34,660-54,030

Job location

Job location

North America, United States, Washington

City (-ies)

12806 State Avenue WA 98271 Marysville

Applicant criteria

Minimum education level achieved

High School Diploma/GED Equivalent

Minimum experience level required

First experience

Additional Languages preferred

English (Fluent)

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes