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What We Offer

We are actively looking for a Field Services Analyst to join our team full-time to support the Charlotte Region.

+ Job Title: Field Services Analyst

+ Schedule: Full-time, 40 hours, Monday - Friday 8:00 a.m. - 5:00 p.m.

+ Location: Charlotte Region

Provides technical support for end-user devices and peripherals, working under general supervision. Focuses on resolving incidents, supporting projects, and maintaining hardware in clinical and corporate environments. Responsible for securely managing information systems throughout their lifecycle, including; knowing what information systems are within their scope of responsibility, understanding what sensitive data is stored, transmitted, or processed on those information systems, enforcing the security principles of least privilege and least functionality, knowing what events may constitute an information security incident, and understanding their role in security incident response activities. Provides comprehensive life-cycle end-user device services that support our team member’s ability to deliver remarkable patient experiences every time. Provides world-class customer experiences, seeking to delight our team members by understanding their needs, providing the right solution the first time, preventing issues from occurring and timely resolution of problems if they arise. Provide on-site and remote services to every team member, supports corporate devices, including computers, laptops, printers, and mobile devices across the organization and multiple states, whether they work at one of our facilities or from home.

What We're Looking For

+ Education: High School Diploma or GED, required. 4 Year / Bachelors Degree, preferred.

+ Experience: Technical experience; or, an equivalent combination of education and experience, preferred.

+ Licensure/Certification:

+ CompTIA A+, preferred.

+ CompTIA Network+, Microsoft Certifications, preferred.

+ Additional Skills (required):

+ Strong organization skills.

+ Ability to work under general supervision.

+ Ability to work accurately in high-pressure situations.

+ Ability to communicate both verbally and in writing with users of varying levels of education and experience.

+ Must stay current with advances in computing technology.

+ Manual dexterity to use computer keyboards.

+ Must have reliable transportation

+ Ability to travel between campus buildings and to remote facilities as needed

+ Ability to handle on-call responsibilities as directed

+ An affinity for providing exceptional customer service and continuous improvement.

+ Works in partnership with Clinical Informatics and clinical users to ensure end-user support activities enhance the usability and performance of technologies in patient care areas.

+ Additional Skills (preferred):

+ Mobility to work in a standard office setting and to use standard office equipment, including a computer.

+ Stamina to maintain attention to detail despite interruptions

+ Strength to lift and carry objects weighing up to 40 pounds

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

132601