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Service Administrative Assistant

Full-Time | In-Office | Monday–Friday (7:00 AM–5:00 PM)

Why You'll Love Working Here

At Aqua Blue Pools, we invest in our people just as much as we do our clients. As a team member, you'll have access to programs designed to support you personally and professionally:

Employee Programs & Benefits

+ Health, vision, and dental insurance (available after 90 days)

+ 401(k) with employer match

+ Maternity and paternity leave options

+ Paid holidays and paid vacation

+ Stable, full-time position

About the Role

Our Service Administrative Assistant will be the main point of communication with customers contacting our office. You will resolve developing problems that our clients might face with precision and competence. Your main roles in this position is effective communication and administration with our customers and field personnel.

The best representatives are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They can put themselves in their clients' shoes and advocate for them when necessary. They're confident at troubleshooting and investigating if they don't have enough information to address and resolve any issues that may arise.

Your goal will be to ensure exceptional service standards, keep detailed records, and sustain a high level of customer communication and satisfaction - and internal company communication as well.

If this describes you, please apply.

Service Administrative Assistant Responsibilities

+ Handle high amounts of incoming calls

+ Identify and evaluate customers' needs to deliver satisfaction

+ Build sustainable relationships of trust through open and interactive discussions with customers and our field personnel

+ Provide accurate, valid, and comprehensive information by using company approved methods/tools

+ Manage complaints and collaborate with your team to provide proper solutions and options within the time limits; follow up to secure resolution

+ Keep records of interactions with customers and team members. Process customer accounts, and maintain accurate and up to date information

+ Follow communication procedures, guidelines, and maintain records

+ Go the extra mile to engage customers

Service Administrative Assistant Requirements

+ Proven customer support experience or experience as a client service representative

+ Track record of not just reaching, but exceeding customer communication requirements

+ Strong phone administration skills and active listening capabilities

+ Strong experience with data entry systems and practices

+ Customer orientation and capacity to adapt/respond to different types of personalities

+ Exceptional communication and presentation skills - oral and written

+ The ability to multi-task, prioritize, and control time effectively is a must for this position

+ Ability to work under pressure in a high-volume, fast-paced environment

+ Team player who always maintains a positive attitude

+ Ability to interact with clients and co-workers in a respectful and polite manner

+ Experience working with Microsoft Suite and Google Docs

+ Ability to navigate between multiple databases

+ High school degree minimum

About Aqua Blue Pools

Aqua Blue Pools has proudly served the Lowcountry since 1991. We are a team of motivated professionals dedicated to delivering elite customer service and the highest quality pool construction, maintenance, and service — all while enjoying the work we do.

We value communication, integrity, and adaptability, and we're committed to creating a positive experience for both our customers and our team members. We're looking for long-term employees who want to grow with us.