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Position Overview

The Production Operations Lead ensures Encore’s Production Operations team delivers accurate and timely financial and operational support. Reporting to the Operations Manager, Production, this role executes daily processes, maintains data integrity, supports Oracle system functions (including vendor activations), and performs job costing for smaller revenue-tier events.

By owning core operational tasks and surfacing variances, the Lead enables consistency, reduces risk, and helps Encore deliver reliable insights that support decision-making across the business. The role balances tactical execution with light problem-solving and interpretation of data.

Key Job Responsibilities

Financial Accuracy & Processing

• Open, process, and track purchase orders (POs) for Production-billed events, maintaining accuracy in Smartsheet and Oracle systems.

• Manage vendor activations in Oracle, including setting up new suppliers, verifying information, and resolving activation issues to ensure timely processing.

• Process job costing functions for smaller revenue-tier events, ensuring timely and accurate entry of costs against budgets.

• Support accrual tracking, reconciliation of prior-month entries, and alignment with Finance on close cycles.

• Flag discrepancies and escalate issues to the Operations Manager when needed, ensuring errors are resolved at the source.

Operational Support

• Maintain organized project and financial records, ensuring documentation is complete, accurate, and accessible.

• Provide day-to-day support to Event Production and Project Management teams, including onboarding new vendors and freelance staff.

• Contribute to preparing data for budget reviews, revenue reports, and Production’s monthly financial meetings.

Systems & Process Integrity

• Serve as a frontline resource for Oracle support, addressing vendor, PO, and workflow questions from internal partners.

• Ensure consistent use of Smartsheet, Oracle, and related tools to maintain data accuracy.

• Identify recurring issues in daily workstreams and recommend adjustments to drive efficiency.

• Support testing and adoption of new processes or tools piloted by the Operations Manager and Director.

Collaboration & Service

• Act as a resource for internal teams with process, timeline, and system-related questions.

• Uphold Encore’s value of Delivering World Class Service by ensuring operational support enables smooth delivery across Production and Venue Ops.

Job Qualifications

• High School Diploma required, business or finance coursework preferred.

• 2+ years supporting operational or financial workflows involving POs or vendors.

• Exposure to ERP or financial systems, or ability to learn complex systems quickly.

• Excellent customer service skills and the ability to work with cross-functional teams.

• Strong interpersonal skills, including written and oral communication skills.

• Works well both independently and as a team player.

• Proven attention to detail maintaining accurate data across multiple systems.

• Ability to multitask.

• Microsoft Office 365 experience required.

Competency Group

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Instills Trust

• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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Hourly Pay Range: $18.93 - $24.60

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.