• Technical Software Trainer

    Sage (Lawrenceville, GA)


    Technical Software Trainer

    Job Description:

    The Technical Trainer is responsible for designing, delivering, and continuously improving training programs for Intacct Support Analysts in the EMEA region. This role plays a key part in onboarding new team members, enhancing the skills of existing analysts, and ensuring consistent, high-quality support aligned with our support standards.

     

    This is a hybrid role: 3 days per week in our Lawrenceville office.

    Key Responsibilities:

    • Deliver structured onboarding and technical training programs for new Intacct Support Analysts across the EMEA region.

    • Design and update learning materials, guides, and curriculum to reflect product updates, support processes, and best practices.

    • Collaborate with product experts, team managers, and coaches to identify training needs and skill gaps.

    • Track learning outcomes, gather feedback, and adjust training programs for continuous improvement.

    • Maintain up-to-date knowledge of Intacct products, support procedures, and internal tools.

    • Develop Support certification, refresher training, and targeted upskilling initiatives.

    • Promote a learning culture through knowledge sharing and collaboration across regions.

    Qualifications:

    • Proven experience (3-5 years) delivering technical training in a support or SaaS environment.

    • Strong knowledge of Intacct or financial management software.

    • Excellent verbal and written communication skills; ability to explain complex concepts clearly.

    • Strong instructional design skills and familiarity with learning principles.

    • Ability to engage and motivate learners in both virtual and in-person environments.

    • Proficiency in using learning management systems (LMS) and training tools.

    • Strong organizational skills and attention to detail.

    • Customer-focused mindset and passion for enabling others to succeed.

    Plenty of perks:

    • Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

    • Comprehensive health, dental and vision coverage

    • 401(k) retirement match (100% matching up to 4%)

    • 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

    • 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

    • 5 days paid yearly to volunteer (through Sage Foundation)

    • $5,250 tuition reimbursement per calendar year starting 6 months after hire date

    • Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

    • Library of on-demand career development options and ongoing training offerings

     

    What it’s like to work at Sage: Careers homepage -https://www.sage.com/en-us/company/careers/Glassdoor reviews -https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htmLinkedIn page -https://www.linkedin.com/company/sage-software

    #LI-JM1

    Function:

    Customer Operations

    Country:

    United States

    Office Location:

    Lawrenceville

    Work Place type:

    Hybrid

     

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    Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

     

    Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

     

    Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

     

    Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

     

    We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out [email protected].

     

    Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/

     

    Equal Employment Opportunity (EEO)

     

    Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

     

    In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.