• Practice Coordinator

    US Tech Solutions (Redwood City, CA)


    Working Title: Practice Coordinator

     

    Duration: 6 months

    For your understanding - Do not Submit If:

    • Only MA clinical experience (no admin focus)

    • Only call center or customer service background

    • Epic experience outdated or minimal (pre-2021 or basic check-in only)

    • No prior authorization history

    • Only insurance verification or basic referrals

    • Failed probation in similar roles

    • No specialty clinic experience

    *Update 12/8*:

    Must-Haves:

    • Heavy prior authorization experience (daily, high volume)

    • Epic/APeX experience specifically for auths, referrals, WQs

    • Specialty clinic background (orthopedics strongly preferred; surgery/pain/other specialties acceptable)

    • High-volume clinic experience (100+ calls/day or heavy WQs)

    • Multi-provider scheduling + surgery scheduling exposure

    • Strong communication, detail orientation, and reliability

    *Update 12/4:

    The manager is specifically looking for candidates with:

    - Recent Epic/APeX experience (must be hands-on)

     

    - Specialty clinic background, ideally orthopedics or surgical subspecialties

     

    - High-volume scheduling experience across multiple providers

     

    - Referrals, authorizations, and work queue management

     

    - Experience in large health systems such as Stanford, Sutter, PAMF, etc.

     

    - Strong communication and customer service skills in patient-facing roles

     

    - Ability to multitask and stay organized in a fast-paced clinic environment

     

    - Professional, reliable work history in medical administrative roles*

    Nice-to-Haves:

    • Experience in major systems: Stanford, Sutter, PAMF

    • Imaging authorization experience (MRI/CT/X-ray)

    • Pre-op coordination (labs, clearances, documentation)

    **Job duties:** Front desk, Back office, PC, Surgery scheduling

     

    Soft skills/characteristics needed: Well organized, excellent communication, must be proficient in Epic/APeX and Microsoft Office Suite. Able to multitask and be detail oriented.

     

    Estimated number of patients in clinic per day or calls per day if call center: 30-50

     

    Specific number of year’s experience? A college degree with 6 months of experience or 2 years of healthcare admin experience