• Mortgage Payment/Payoff Specialist I

    Navy Federal Credit Union (Winchester, VA)


    Overview

     

    To process mortgage and equity loan payments and payoffs. Respond to a large variety of member inquiries regarding mortgage and equity loan servicing via phone or online communication and ensure General Accounting remits funds to investors. Research and clear funds held in suspense. Perform daily balancing for automatic drafting and escrow suppression. Process Home Equity transactions, and reverse payments and/or fees as needed. Perform moderately complex/varied tasks.

    Responsibilities

    + Process manual loan payments to include remitting funds, escrow payments and deposits, as well as HELOC advances

    + Review, verify and balance cash receipts, debit and credit activity via automated systems

    + Balance daily manual cash batches and prepare wire transfers

    + Post manual payments, loan advances, adjustments and escrow transactions for mortgage and equity loans using Mortgage Servicing automated system

    + Reconcile ACH debit authorizations and journal vouchers to ensure general ledger is updated, maintain registers and cancelled checks logs

    + Track recurring issues/problems and communicates findings to management and review manually/system generated checks for accuracy

    + Enter mortgage/equity payoffs into the system and balance payoff transactions

    + Research un-posted loan payments using automated systems

    + Receive/research returned checks from General Accounting to determine correct amount applied to mortgage, and reverse funds

    + Prepare charge-off memoranda, itemized audit trails of errors, and discrepancy summaries with corrective action(s) taken for review by management

    + Resolve discrepancies in general ledger accounts

    + Receive and process funds received via check, wire, etc. to pay off mortgages from origination, attorneys, title companies and members

    + Reverse loan payments, reapply corrected payments, adjust interest, etc., on mortgage and equity loans

    + Determine payment check negotiability and return non-negotiable items to members

    + Formulate detailed explanations to member correspondence questions

    + Research/initiate reversals from members' accounts for returned drafted payments due to insufficient funds or incorrect information, advise the member of the overdrawn account

    + Correct misapplied payments and process reversals to members' share and share checking accounts

    + Perform other related duties as assigned

    Qualifications

    + Working knowledge of mortgage lending concepts and principles

    + Working knowledge of mortgage lending requirements, regulations and procedures for VA and conventional loan programs

    + Working knowledge of mortgage & equity payment/payoff functions and related servicing regulations

    + Working knowledge of mortgage servicing policies and practices

    + Working knowledge of Navy Federal financial and credit transaction documentation processes

    + Ability to work independently and in a team environment

    + Effective verbal and written communication skills

    + Effective research, analytical, and problem solving skills

    + Effective skill performing mathematical calculations and working accurately with numbers

    + Effective skill interpreting and applying oral and written instructions

    + Effective word processing and spreadsheet software skills

    + Effective skill exercising initiative and using good judgment to make sound decisions

    + Effective organizational, planning and time management skills

    + Basic skill maintaining accuracy with attention to detail and meeting deadlines

    + Effective skill examining and interpreting information quickly and accurately

     

    Desired Qualification(s)

     

    + Familiarity with Navy Federal mortgage products, services, programs, policies and procedures

    + Working knowledge of Navy Federal mortgage servicing system-of-record JDS0245

    + Associate's Degree or equivalent training, education or experience

     

    Hours: Monday - Friday, 11:00AM - 7:30PM

    About Us

    Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

     

    Our approach to careers is simple yet powerful: Make our mission your passion.

     

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    • 2025 Handshake Early Talent Award

     

    From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

     

    Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

     

    Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

     

    Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

     

    Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 27874