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Agency General Services, Office of

Title Coordinator, Cultural and Language Access Services - VID 204030

Occupational Category Other Professional Careers

Salary Grade 23

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $86681 to $109650 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 15%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County New York

Street Address 240 W 40th St. 7th Floor

City New York

State NY

Zip Code 10018

Duties Description Under the supervision of the Deputy Director of Language Access, the Coordinator, Cultural and Language Access Services will assist the Office of Language Access in creating interpretation and translation standards for state agencies, developing quality control mechanisms to monitor the provision of language access services, and overall providing their expertise in implementing best practices. Duties may include, but are not limited to:• Develops best practices guidelines and quality controls for written translation and interpretation services, continuously monitors the results and makes recommendations for process adjustments. • Develops and maintains a statewide database containing resources able to provide translation and interpretation services. • Responds to public information inquiries on translation and interpretation services.• Compiles and tracks feedback provided via the language access feedback form; works with state agencies to address all feedback related to language access• Participates in the development of contracts’ requirements to meet agencies’ needs and any other types of legislation or agreements that apply to interpretation and translation services. • Compiles agencies’ monthly reports such as the contractor deficiency reports, to identify trends, and advise on solutions and improvements to the provision of language access services through contractors.• Provides guidance to staff on translation guidelines, translation ethics, and the role of the interpreter vs translator.• Manages projects for translation of documents, forms, informational materials, and other written materials; develops criteria for project requirements and workflow; employs and monitors quality control of translation and integrity of intent from original documents.• Manages booking interpretation services for the NYS Office of Language Access meetings and events.• Maintains a commemoration date calendar and works with various stakeholders to create public-facing multilingual materials commemorating dates relating to language access throughout the year.• Updates and expands on existing resources, such as the Person-First and Identity-First Language Glossary, the library of American Sign Language (ASL) interpretation videos, and so on. • Participates in and supports statewide outreach initiatives involving sensitive cultural issues and language barriers. • Assists agencies in building glossaries and style guide to maintain consistent terminology across translated materials, as well as maintenance of translation memories with contractors.• Attends meetings with advocates, legislature, state agencies, and other stakeholders as needed. ADDITIONAL COMMENTS• Quarterly travel to Albany required; other travel as needed.• Note on telecommuting: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines. Candidate must be able to be supervised remotely and in person.

Minimum Qualifications Bachelor’s degree in education, Cultural Studies, Languages, Social Work, Public Administration or related field AND three or more years of experience in the coordination of services designed to assist individuals with Limited English Proficiency (LEP). This experience must include cultural competency and knowledge of program specifically designed for the needs of a culturally diverse population. In addition, must be proficient in at least one language other than English.Substitution: Four years of the specialized experience described above may substitute for the bachelor’s degree; a master’s degree in education, Cultural Studies, Languages, Social Work, Public Administration, OR related field may substitute for one year of the specialized experience.

Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities, including people with disabilities and/or sign language users (e.g., American Sign Language), to apply. For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment. NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources/AG

Telephone 518-473-5282

Fax 518-486-1631

Email Address [email protected]

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

Notes on Applying Please submit a resume and cover letter to [email protected] detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.