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Portland Street Response Program Manager (Manager I)

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Portland Street Response Program Manager (Manager I)

Salary

$120,785.60 - $172,764.80 Annually

Location

OR 97239, OR

Job Type

Regular

Job Number

2025-00977

Bureau

Public Safety Service Area

Opening Date

12/22/2025

Closing Date

1/19/2026 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

The Position

Job Appointment: Full time, Regular

Work Schedule: Monday – Friday, 8am – 5pm. Alternate schedule may be available.

Work Location: 330 S Curry St, Portland. This is a manager position. Beginning April 2025 all manager and supervisor positions will be expected to report to their worksites full time. Alternate schedules may be available, but the typical work schedule is Monday through Friday, with occasional after-hours work required to support critical projects or address system issues. Remote workdays remain an option, to accommodate travel, or occasionally focus on major work projects.

Benefits: Please check our benefit tab for an overview of benefit for this position

Language Pay Premium Eligible: City of Portland employees who speak one or more languages in addition to English may be eligible to receive a "language pay differential." This is compensation for qualifying multilingual City employees who use their language skill to assist the community. More about the language pay differential can be found here (https://www.portland.gov/bhr/class-comp/language-pay-differential-overview/language-pay-differential-eligibility) .

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume.

About Portland Street Response:

Portland Street Response (PSR) is a compassionate, trauma-informed first response agency. PSR is dispatched by the Bureau of Emergency Communications (BOEC) to address mental and behavioral health crises, as well as non-emergency situations involving vulnerable populations.

Program Values:

+ Equity & Social Justice: Strive to uplift the dignity and worth of all Portlanders, particularly those who have been historically marginalized and criminalized, by ensuring timely and professional person-centered first response.

+ Collaboration: Ensure the best possible outcomes for our clients by working collaboratively with community partners, and traditional first responders.

+ Empathy & Compassion: Operate from a framework of Trauma-Informed Care with the recognition that adverse life experiences (including health systems and carceral trauma) create barriers for clients to connect with the care and supportive services they need to thrive in the community.

+ Resource Efficiency & Prioritization: Respond to the complex care needs of individuals experiencing low acuity crises in the community to enable Police and Fire resources to attend to life saving and crime-related calls for service.

Position Summary:

The Portland Street Response Program Manager leads the City's behavioral health crisis responders who are dispatched via 911/BOEC to respond to community members in behavioral health crises. This high-profile position is responsible for effectively managing PSR and continuing its growth and development as a first response agency in alignment with national best practices. The Program Manager will adeptly manage the day-to-day operations of an emergency public safety agency, including budget, personnel, complex regulatory requirements, policy development against a backdrop of significant public interest in the program.

Essential Responsibilities Include:

+ Provide strategic leadership to attract, develop, and retain a diverse, highly competent, service-oriented workforce (including clinical staff) that support the program’s mission, objectives, and service standards.

+ Direct day-to-day program operations, ensuring effective development, implementation, and evaluation of projects, workflows, methods, and systems in alignment with budgets, policies, and regulatory/industry best practices.

+ Represent the program at public meetings; deliver presentations; conduct community outreach; support City leadership; and respond to sensitive inquiries from residents, media, and other stakeholders.

+ Build and maintain strong partnerships with community-based organizations, government agencies, professional associations, legislative bodies, and community members to support program effectiveness and positive client outcomes.

+ Oversee and administer the program budget, including resource forecasting, monitoring revenues and expenditures, recommending adjustments, and presenting financial information to City Council and the public.

Virtual Zoom Meet & Greet Opportunity

Come meet the hiring manager and the senior recruiter! We'll be talking about the position duties and responsibilities, day to day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position.

Friday, January 9, 2026 at 12:00pm (noon) Pacific Time (US and Canada)

Zoom Meeting Link: https://us06web.zoom.us/j/84071844888

Meeting ID: 840 7184 4888

*Please note: AI Notetaking apps will not be allowed into virtual sessions hosted by the Bureau of Human Resources Recruitment Team. If you need accommodations as defined by the American Disabilities Act, then please contact the Recruiter for assistance.

Questions?

Jaclyn Snyder, Senior Recruiter

Bureau of Human Resources

[email protected]

To Qualify

Applicants must specifically address and demonstrate in their cover letter and resume how their education, training and/or experience, meets each of the following required minimum qualifications:

+ Bachelor's degree, preferably in behavioral health, organizational development, leadership, or related field; or four (4) years progressively responsible experience managing behavioral health programs, including two (2) years in a supervisory role.

+ Knowledge of licensing and regulatory requirements for behavioral health, emergency medical, and peer professionals.

+ Experience working with first responder agencies, preferably for at least five (5) years.

+ Experience managing multi-disciplinary teams, preferably teams that include licensed behavioral health, emergency medical, or peer professionals.

+ Experience demonstrating effective leadership, operational and strategic planning principles, program evaluation methods, and budget preparation and administration within a mission-driven organization.

+ Ability to collaborate with communities of color and people traditionally underrepresented in local decision-making; communicate cross-culturally; apply equitable program practices to diverse and complex services.

Applicants must also possess:

+ A valid state driver’s license and acceptable driving record (https://www.portlandoregon.gov/citycode/article/12184) .

The Recruitment Process

STEP 1: Apply online between Monday, December 22, 2025 – Monday, January 19, 2026

Required Application Materials:

+ Resume

+ Note: Do not include your age, date of birth, or the dates you attended or graduated from school. Only provide this information if it is specifically requested to meet job requirements or to follow federal, state, or local laws or rules.

+ Cover Letter

+ Details are key! The city uses a merit-based system, so your cover letter should be thorough and specifically address each qualification listed in the "To Qualify" section of the job announcement. Your cover letter can exceed one page, to ensure you are able to provide the detailed information for every qualification. Follow the instructions, as a subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.

+ Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

+ Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)

We have recently updated our veteran preference process. Starting March 3rd, 2025 If you made the eligible list and met the eligibility to receive veteran preference, you will no longer need to submit veteran documents for future recruitments.

If you need to update or remove your veteran preference for a specific recruitment or from your master profile, please contact the recruiter listed in the job announcement.

Application Tips:

+ Your cover letter can exceed one page, to ensure you are able to provide the detailed information for every qualification. A subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.

+ Your resume should support the details described in your cover letter.

+ How We Determine Pay: The City of Portland is covered by the Oregon Equal Pay Act (https://www.oregon.gov/boli/workers/pages/equal-pay.aspx) . Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience.

+ Do not attach materials not requested.

+ All completed applications for this position must be submitted no later than on the closing date and time of this recruitment.

+ All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.

+ You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting; instead, use AI to generate ideas and then tailor them to reflect your own experiences and skills.

Step 2: Minimum Qualification Evaluation: Week of January 19, 2026

+ An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%.

+ Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.

+ You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 (https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes) for complete information.

+ Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of January 26, 2026

+ Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): February

+ Hiring bureau will review and select candidates to interview.

Step 5: Offer of Employment: March

Step 6: Start Date: April

+ A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change*

Additional Information

Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following:

+ Veteran Preference

+ ADA, Pregnancy, and Religious Accommodations

+ Work Status

+ Equal Employment Opportunity

An Equal Opportunity Employer

A Career with the City of Portland offers many Employee Benefits

We offer a comprehensive benefits package, including but not limited to

+ Health Care (Medical, Vision and Dental)

+ Carrot Fertility

+ Wellness Benefits

+ Life Insurance

+ Long-term disability coverage to eligible employees and their families.

+ Employee Assistance Plan

+ Flexible Spending Accounts

+ Retirement

+ Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer

+ Family Medical Leave

+ City Paid Parental Leave

AND SO MANY MORE!

Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers (https://www.portland.gov/bhr/benefit-offerings/benefits-quickstart-guide/benefit-plan-summaries-highlight-guides) .

01

Thank you for your interest in the City of Portland. We value your time and hope to make your application experience as positive as possible.

Your Cover Letter and Resume are an important step to assist us in the review for minimum qualifications for the posted vacancy.

In your Cover Letter, write specific and unique responses to address each of the minimum qualification listed in the "To Qualify" section. The information you provide must correctly reflect your work history/resume. A lack of information in your application materials to each of the minimum qualifications may result in elimination from the recruitment.

Note: Request for veterans' preference, please add a copy of your DD214 and/or Veteran's Benefit letter. All documents must be uploaded by the closing date and time of this announcement.

Have you read and understood all the information listed above?

+ No - If you have a questions, please contact the recruiter on the announcement.

+ Yes

02

Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)

03

The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process)

+ My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality.

+ You may release my application; I am waiving confidentiality.

Required Question

Employer

City of Portland

Address

1120 SW 5th Ave, Room 987 Portland, Oregon, 97204

Website

http://www.portlandoregon.gov/jobs

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