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The Modality Performance Manager oversees service operations and support strategy for their modality, resolving quality and reliability issues with the Business Unit to improve customer satisfaction and productivity.

Your role:

+ The role involves attending Field Change Order Governance Board meetings, setting operational priorities, and working with National Support Specialist to address parts quality, cost optimization, and root cause analysis for returned parts.

+ The Modality Performance Manager leads monthly performance reviews and ensures business results in materials usage, savings initiatives, Cost of Goods, labor and customer loyalty meet targets.

+ Additionally, the Modality Performance Manager participates in business improvement projects and supports strategies for part harvesting, refurbishment, and other circular economy programs in the North America region to drive material efficiency.

You're the right fit if:

+ You have 5+ years of experience working with Image Guided Therapy, including direct service, technical support, or leading modality performance initiatives with a bachelor’s degree or 9+ years of the aforementioned experience without a bachelor’s degree.

+ Your skills include hands-on expertise with Image Guided Therapy Mobile Surgery service and operations, enabling you to effectively support and optimize service delivery and identify quality improvement opportunities.

+ You possess at least a Bachelor of Science degree and 5+ years of relevant experience or have 9+ years of equivalent professional experience in a related field.

+ You are proficient in key tools and platforms such as Microsoft Excel, PowerPoint, Vivio, Service Max, and/or SAP, which are essential for data analysis, reporting, and operational efficiency.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

+ Learn more about our business.

+ Discover our rich and exciting history.

+ Learn more about our purpose.

+ Learn more about our culture.

Philips Transparency Details

The pay range for this position in Tennessee is $112,500 to $180,000

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits **will not** be provided for this position. For this position, you must reside in **or** within commuting distance to Nashville, TN. USA

\#LI-PH1

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran