• Member Experience Specialist II, Branches

    Massachusetts Institute of Technology (Cambridge, MA)


    Member Experience Specialist II, Branches

     

    + Job Number: 25370

    + Functional Area: Credit Union

    + Department: Credit Union

    + School Area: Credit Union

    + Pay Range Minimum: $24.28

    + Pay Range Maximum: $32.90

    + Employment Type: Full-Time

    + Employment Category: Non-Exempt

    + Visa Sponsorship Available: No

    + Schedule: On-site

    + Pay Grade: 5

     

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    Posting Description

    MEMBER EXPERIENCE SPECIALIST II, BRANCHES, Credit Union, is a first point of member contact for branch, online or Contact Center and offers member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence.

     

    The full job description is available here: https://www.dropbox.com/scl/fi/42hhtzuzqutrz8bdnob0v/Member-Experience-Specialist-II-dtd-11-2024.docx?rlkey=n6pc6y9c0er9y3trj1bt0vozw&st=b197tom9&dl=0

    Job Requirements

    REQUIRED: High school diploma or equivalent certificate of education; a minimum of three years of experience; great communication skills and patience and leadership skills to resolve complicated member issues; and be fully versed in all our products and services and able to effectively cross-sell. PREFERRED: One or more years of experience with financial services, cash handling, credit card transactions, and balancing.

     

    12/17/2025