"Alerted.org

Job Description

**Remote:** This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

The territory covers the Des Moines, Iowa market. The selected candidate **must live in territory** or relocate to Des Moines, Iowa or surrounding area. Relocation may be provided.

The Role

Lead and develop a team that will be supporting GM's dealer network in growing Parts Revenue, Customer Pay Repair orders, customer retention, tools and equipment, technician training, and warranty administration!

What You'll Do (Responsibilities)

+ Role model GM’s core beliefs and sets norms for behaviors necessary to maintain a productive team without inhibiting individuality and personal diversity

+ Create a customer centric culture of empowerment, results focused mindset and drive change management

+ Extreme ownership of Zone Revenue, Retention & Customer Experience

+ Lead and manage the Zone team to execute activities and achieve performance goals

+ Stay knowledgeable of changes within General Motors and the automotive industry to adapt quickly. Evaluate processes, systems, and tools to make adjustments

+ Responsible for driving revenue growth and achieving KPIs

+ Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic

+ Responsible for ensuring Business Plan execution and implement effective countermeasures to mitigate headwinds and drive innovation

+ KPIs: SRT sales objective, CP RO, NPS, Retention, STS Training, Field Action, EV Training & Compliance

Skills/Qualifications:

+ Bachelors Degree or equivalent experience

+ 7 years of relevant experience

+ 3-5+ years of experience leading, guiding and improving dealership fixed operations

+ 3-5 + years of Leading, Coaching and Developing People

+ Proficient automotive technical knowledge and business acumen including service operations, warranty administration and customer experience

+ Advanced knowledge of Dealership Service & Parts Operations:

+ Automotive Parts and Service Systems

+ Dealer Operating Report & Fixed Analysis Tools

+ Dealership profit department’s structure and interconnectivity

+ Consultative Selling Skills

+ Effective oral and written persuasive and informative communication skills

+ Effective in analytical and critical thinking skills

What Can Give You a Competitive Edge (Preferred Qualifications)

+ Effectively Inspires & Motivates Others to Achieve High Performance

+ Successfully builds and maintains strong internal/external relationships

+ Successfully Drives for Results & Drives Change Management

+ Effectively demonstrates Informative and Persuasive communication skills

Competencies:

+ Effectively Inspires & Motivates Others to Achieve High Performance

+ Successfully builds and maintains strong internal/external relationships

+ Successfully Drives for Results & Drives Change Management

+ Effectively demonstrates Informative and Persuasive communication skills

+ Effectively works autonomously with strong Time Management & Prioritization Skills

+ Effective With Timely Problem Solving

+ Consistently Demonstrates Innovation and Creativity

+ Consistently Demonstrates Initiative & Adaptability

+ Strong Customer Orientation

\#LI-AP1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

The selected candidate will be required to travel at least 50% or more on a frequent basis.

This job may be eligible for relocation benefits.

This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ([email protected]) us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

Explore our global locations (https://search-careers.gm.com/en/locations/)

We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com) (https://flows.beamery.com/generalmotors/talcom) . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.

Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click “Apply Now” on the job posting of interest.

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.