• Cyber Help Desk Analyst

    ManTech (Washington, DC)


    MANTECH** seeks a motivated, career- and customer-oriented **Cyber Help Desk Analyst** to join our innovative team in **Washington, DC.

     

    Help Desk hours of coverage are from 7am to 7pm Monday through Friday. We are looking for a candidate willing to provide coverage from mid-day to 7pm.

    Responsibilities but not limited to:

    + Excellent communication skills. The candidate will be required to communicate with geographically dispersed users and vendors.

    + Maintain/troubleshoot Windows servers and workstations that host Sentris and SIMs applications.

    + Performing Windows System Administrative support to include adding and removing users, monitoring backups, installing software, monitoring metrics, and assisting users daily.

    + Learning fundamental operations of commonly used software and hardware equipment.

    + Writing and following Standard Operating Procedures (SOPs).

    + Partner with customers through the ticketing process, seeing issues through to resolution.

    + Identify repeat incidents and escalate to the proper channels (PM, vendor, IT, etc)

    Minimum Qualifications:

    + Bachelor’s Degree or equivalent and 7 years in Computer Science or related field

    + DoD 8570 IAT Level II Certification required (Security+ CE)

    + Working knowledge of Microsoft Office.

    + Ability to utilize Microsoft Office applications for support, reporting and documentation.

    + Sentris experience, or complete Sentris training

    + Good problem-solving skills: ability to visualize a problem or situation and think abstractly to solve it.

    Preferred Qualifications:

    + Strong working knowledge of Sentris

    + Strong working knowledge of Microsoft Windows OS, Active Directory and Group Policy

    + Strong working knowledge of Microsoft Internet Information Services

    + Working knowledge of Microsoft Exchange

    + Working knowledge of security processes

    + Working understanding of ITIL

    Clearance Requirements:

    + Must be a U.S. Citizen and have a active/current Top Secret clearance at time of hire and be SCI eligible.

    + SCI nomination will be submitted upon start.

    + Successful completion of all required background investigations, to include drug testing and (if applicable) Counterintelligence (CI) polygraph.

    Physical Requirements:

    + Must be able to remain in a stationary position up to 75%

    + The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

    + The person in this position needs to occasionally move about inside the office.

    + The person in this position will need to be able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

     

    MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

     

    If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [email protected] and provide your name and contact information.