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Job Summary

As members of the Information Engineering team at NetApp, our technical writers are clear and professional communicators. We are strategic thinkers and creative problem-solvers, and we are passionate about understanding user needs, unraveling ambiguous or complex information, and then developing clear and meaningful documentation to help our readers learn about and use our products. At NetApp, you’ll join a diverse team of writers and make a direct impact on our customers by working with product teams to both serve and delight our customers with optimal information.

We are an AI-forward organization and expect team members to leverage responsible AI to drive measurable outcomes. Candidates should be prepared to discuss and demonstrate how they have used AI tools or models in their past roles to improve productivity, quality, and innovation, including specific examples, quantified results, and the governance practices they followed.

Job Requirements

What you’ll do

• Collaborate with other writers and stakeholders (engineers, product managers, and support team members) to develop task-focused content for NetApp products and services.

• Experiment with pre-release versions of products to understand functionality and anticipate users’ information needs.

• Research, scope, and develop plans to meet content requirements for product features and releases.

• Partner with usability and engineering teams to champion user interface simplicity, clarity, and consistency.

• Develop and nurture relationships with subject matter experts in cross-functional areas.

• Interpret metrics, feedback, and other data to continuously improve customer experience.

• Partner with your peers in Information Engineering to improve processes, systems, and tools.

• Represent Information Engineering in cross-functional strategic initiatives.

• Exercise continuous improvement by auditing content and making plans to address problems.

• Ensure that documentation is culturally relevant to a diverse global market with a wide variety of audiences.

• Independently research technology concepts, product plans, and technical specifications.

• Interact with individual contributors and managers across NetApp.

What skills you’ll need

• Excellent communication and interpersonal skills

• Excellent critical-thinking and problem-solving skills

• Strong ability to self-edit and assess the consistency of your own writing

• Adaptability, as you switch contexts to work across the NetApp product portfolio

• Strong listening skills and empathy with end users

• Strong command of technical writing knowledge and best practices

• Excellent command of standard American English syntax and grammar

• Strong technical and project management skills

Education & Experience

• Minimum of 5 years of technical writing experience or commensurate hands-on technical experience with storage, networking, security or related fields

• Degree in English, Technical Writing, Computer Science, or related field

• Preferred experience:

• Lightweight markup languages like AsciiDoc or Markdown

• GitHub or other source control systems

• Familiarity with JIRA or other bug tracking tools

• Relevant technical experience (cloud or on-premises system administration, storage or networking technology, programming experience)

• Successful completion of moderately complex technical documentation projects

• Demonstrated ability to work in a team environment with other writers and cross-functional peers to meet deadlines.

• Ability to provide writing samples and speak to how they impacted the user experience

Compensation:

The target salary range for this position is 102,000 - 152,900 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

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We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.

We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.