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Salesforce Systems Administrator

Location

North Carolina

City

Greensboro

Role Type

Permanent

WHO WE ARE

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

What You Will Do

- JOB SUMMARY

We are seeking a proactive and detail-oriented Salesforce Systems Administrator to support the ongoing management, maintenance, and optimization of our Salesforce platform. Working under general supervision and in close partnership with cross-functional teams—including Sales, Marketing, Customer Support, and IT—you will help translate business needs into effective Salesforce solutions, assist with reporting and automation initiatives, and support change management efforts.This is a hands-on position that requires strong technical expertise, attention to detail, and a deep understanding of the Salesforce ecosystem. The ideal candidate thrives in a fast-paced collaborative environment, can manage multiple priorities, and is committed to continuous improvement.

- WHAT YOU WILL DO

Serve as a member of the Salesforce administration team, supporting the management of Salesforce Consumer Goods Cloud (CGC), Trade Promotion Management (TPM), and other Salesforce products in an integrated environment (SAP, PowerBI etc.)

Manage user account setup and deactivation, roles, profiles, permission sets, and license allocations to ensure appropriate access and compliance.

Support the implementation and maintenance of Salesforce configuration changes, including (but not limited to): flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports and sandbox environment management.

Responsible for administration and setup of key internal promotions, buydowns, and other customer-facing programs.

Design, build, and maintain custom reports and dashboards using standard Salesforce reporting and CRMA to support data-driven decision-making across departments.

Support user acceptance testing (UAT) of system fixes and enhancements.

Partner with business analysts, Sales stakeholders, and IT to gather requirements, propose scalable Salesforce solutions, and ensure alignment between technical functionality and business needs with a focus on exceptional user experience.

Identify where enhancement opportunities exist by leveraging unused or underutilized platform features.

Partner with sales systems leadership and stakeholders to create a platform roadmap and define priorities.

Monitor user activity to make recommendations on continuous improvement to strengthen user adoption.

Maintain data quality through proactive monitoring, regular audits, and deduplication efforts, implementing rules and automation as needed.

Partner with Data Governance teams to ensure adherence to data quality and lineage best practices.

Ensure the platform complies with internal data governance policies and external regulations by managing field-level security, audit logs, and data visibility settings.

Proactively monitor platform performance, identify issues, and resolve technical problems to ensure system stability and reliability.

Support the communication of platform changes to end users and stakeholders.

Support development of training materials, running user training sessions, and providing ongoing support to promote adoption and effective use of the Salesforce platform.

Monitor and respond timely to user support tickets.

Contribute to creating and maintaining technical documentation.

Stay updated on new Salesforce features and best practices.

Performs other job-related duties as assigned.

Qualifications

- REQUIRED MINIMUM QUALIFICATIONS:

Education and Experience:

Bachelor’s Degree in Business Management, Marketing, Finance or related field of study and 3+ years related work experience.

Related work experience to include:

3-5 years of relevant, hands-on Salesforce administration experience, specific to Sales Cloud and/or Consumer Goods Cloud

Implementation of Salesforce configuration changes

Must be 21 years of age or older

Licenses, Registration, Certifications, or Special Requirements:

Salesforce Certified Administrator

Knowledge of:

Strong knowledge of Salesforce best practices, standard platform functionality, and system limitations.

Proven experience in user management, including setup of roles, profiles, permission sets, and license allocation.

Expertise in the implementation of configuration changes in Salesforce including: flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, security and custom settings, mobile administration, dashboards and reports.

Proven ability to analyze data, evaluate its impact on business workflows, and improve accuracy and reliability by identifying gaps, redundancies, and inconsistencies.

Exposure to or participation in data governance initiatives

Hands-on experience with data import tools such as Data Loader and Data Import Wizard.

Demonstrated commitment to ethical conduct, data integrity, and security best practices.

Exposure to managing third-party integrations and AppExchange packages.

Experience working within Agile or Scrum development methodologies and business system analysis techniques.

Skilled in:

Verbal and written communication

Attention to detail

Problem/situation analysis

Effective time and task management

Multitasking capabilities

Flexibility and adaptability

Providing guidance and training to other personnel

Change management and governance

Translating requirements into technical solutions

Ability to:

Provide definitive rationale and influence the decision process

Plan, organize, prioritize and manage projects or programs independently

Maintain strict confidentiality and discretion

Develop and maintain effective working relationships

Demonstrate critical thinking

Work with diverse populations and varying education levels

Prioritize assignments, workload, and manage time accordingly

Develop technical documentation

Travel domestically up to 5% of the time, as needed.

- PREFERRED QUALIFICATIONS:

Education and Experience:

Bachelor’s Degree in Business Management, Marketing, IT or related field of study and 3+ years related work experience.

Related work experience to include:

1+ years supervisory experience

Working within Sales, Customer Service, Consumer Goods, and/or Tobacco industry.

Familiarity with system integrations, including data flows, middleware, and API connections between Salesforce and enterprise platforms

Knowledge of metadata management and data lineage principles

Active involvement in the Salesforce community

Exposure to Agentforce, Data Cloud or other AI projects

Licenses, Registration, Certifications, or Special Requirements:

Salesforce Certified Advanced Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Agentforce Specialist

Salesforce Agentblazer Level 1, 2, or 3

Salesforce Certified Data Cloud Consultant

Other advanced Salesforce certifications

Work Environment and Physical Demand

+ Requires light physical effort. Occasionally lifts or moves light objects (under 10 lbs).

+ Reach and grasp objects / hand eye coordination.

+ Walks, sits, or stands for prolonged periods.

+ Requires prolonged machine operation including computer and keyboard equipment.

+ Use of manual dexterity and fine motor skills.

What We Offer

• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans

• Dollar for dollar 401k match up to 6% and 5% annual company contribution

• 15 Company-paid holidays

• Generous paid time off

• Employee recognition and discount programs

• Education assistance

• Employee referral bonus program

• Hybrid workplace – remote / in office

• Summer hours

• Casual dress policy Monday through Friday

Applicant Information

This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.

**ITG Brands and ITG Cigars provides equal employment opportunities.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at [email protected] .

SHARE THIS JOB

The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position.

All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information.

ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us [email protected] (Talen%74Acquisition%40%69t%67b%72ands.%63om) .

We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see ourPrivacy Policy (https://www.itgbrands.com/privacy-policy/) . If you are a job applicant from California, additional information can be found on ourCalifornia Applicant Privacy Notice (https://www.itgbrands.com/ca-applicant-privacy-notice/) . If you have questions, contact us [email protected] (priv%61%63y@i%74gb%72ands.co%6D) .