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Case Manager III, Housing Stabilization Specialist

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Case Manager III, Housing Stabilization Specialist

Salary

$46,588.80 - $77,924.00 Annually

Location

VA 23513, VA

Job Type

Special Project w/Retirement

Job Number

13449

Department

Community Services Board

Division

Housing and Homeless Services

Opening Date

12/17/2025

Closing Date

12/27/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Case Manager III in the Housing and Homeless Services to provide comprehensive services to persons experiencing homelessness with behavioral health disorders. Works within a team environment to assist persons served by the team to acquire housing, including those receiving mainstream housing choice vouchers through Norfolk Redevelopment and Housing Authority. Provides relationship development for landlord recruitment. Provides assistance to consumers in the housing application process and for training and support to ensure housing stabilization.

Department Hiring Salary Range: $46,589-$53,577

Essential Functions

Essential functions include but are not limited to:

+ Active outreach to engage persons who qualify for Permanent Supportive Housing follow-up for effective engagement, and follow-through with making connections to housing. This includes persons identified for Mainstream Housing Choice vouchers through a partnership with Norfolk Redevelopment and Housing Authority.

+ Keep and submit accurate documentation of activities, including the collection and documentation of required information.

+ Provide activities to overcome barriers to successful housing attainment.

+ Assist with the development of applications for housing programs.

+ Provide services in a person-centered environment, utilizing best practices and methods as directed by the grant activities.

+ Work in the field and in the office, plus providing services in community settings such as shelters, streets, public spaces, and benefits offices. Provides follow-along services to persons once housed to effectively transition them to those providing ongoing supports.

+ Provide development of a housing acquisition plan based on the person's needs and preferences. Work effectively with rest of team to ensure ongoing work with consumer on the plan.

+ Works directly with the housing team at Norfolk Redevelopment and Housing Authority to assist with tenancy issues, tracking of data, and participation at quarterly meetings to discuss overall program outcomes.

+ Act as consumer advocate to ensure their voice is heard and barriers are overcome to meet critical and preference needs.

+ Provide direct assistance including attending appointments with consumers.

+ Provide crisis counseling and intervention when necessary.

Education/Experience

Bachelor's degree in a human services field.

Two years' experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.

Preferred:

+ Experience with persons experiencing homelessness and behavioral health disorders.

+ Direct experience assisting persons in gaining housing.

Additional Information & Requirements

+ Valid Driver's License may be required depending on assignment.

+ Certification in basic first aid and CPR, depending on area of assignment.

+ QMHP-A preferred

Working Hours: Monday-Friday 8am-4:30pm

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current City of Norfolk employee?

+ Yes

+ No

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

04

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

05

Please describe your Case Management/Housing Stabilization/skill building experience.

06

Please describe your experience with the unhoused population.

07

Please describe your experience with mental health and substance abuse

08

Do you have a valid driver's license?

+ Yes

+ No

09

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

10

A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?

+ I have been convicted of a felony

+ I have been convicted of a misdemeanor

+ I have been convicted of a felony and a misdemeanor

+ I have not been convicted of a felony or a misdemeanor

11

If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.

12

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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