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Management Analyst III - Administrative Services

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Management Analyst III - Administrative Services

Salary

$59,393.29 - $100,692.42 Annually

Location

VA 23513, VA

Job Type

Permanent Full-time

Job Number

13704

Department

Community Services Board

Division

Administration

Opening Date

12/12/2025

Closing Date

12/28/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, intellectual/developmental disabilities, and housing and homelessness. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. The NCSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the people we serve.

The NCSB is seeking a Management Analyst III to coordinate, direct and manages the operational demands of Personnel Administration to oversee and manage onboarding workflows, initial medical credentialing process, payroll operations and verification, DSS background processing and verification, data analysis and budgetary operations and management. Serves as a resource to the Division Head of Administration and team members regarding a high level of administrative duties and public contacts. Will work collaboratively with supervisors on personnel, payroll and positional management processes and submissions. Plans, implements and coordinates onboarding requirements for interns, volunteers, LUCOM students, residents, temporary workers, and new hires in compliance with all regulatory entities. Adhere to City and NCSB policies and procedures that govern all duties and responsibilities of the Personnel Support Team in conjunction with state and federal regulations and accreditation standards. Provides sufficient detail to support departmental long-term planning, problem-solving, and management action as it relates to and supports the Administrative Division.

Essential Functions

Essential functions include but are not limited to:

+ Develops, monitors, and evaluates goals, objectives, and procedures for personnel support of a division or areas, plans, manages and establishes database for document tracking and dissemination, leads re-engineering efforts to improve office business practices and implements new procedures and processes regarding payroll, personnel support and positional management functions for the department.

+ Direct and coordinate activities of the Personnel Support Team by providing guidance regarding personnel support and front desk operations. Oversees personnel support staff in the department or areas; reviews and evaluates performance; plans and coordinates workloads and schedules, evaluates work performed, determines training needs, and recommends various personnel actions.

+ Oversee departmental personnel support functions including new hire onboarding and orientation, staff training, payroll, temporary employment management, volunteer and intern placements.

+ Understands, applies and keeps updated on FLSA rules. Implement procedures to ensure personnel and payroll functions are carried out in compliance with federal, state and city regulations and policies.

+ Oversee the temp worker process to ensure timely and efficient processing of the temp agency invoices received processed from the several temp agencies utilized to fill program vacancies as needed. Manage the accurate submission of weekly timesheets and positional management required to ensure budgetary compliance for each division.

+ Acts as liaison with internal and external auditors, Office of Budget and Management and central City Finance department. Responsible for ensuring compliance with personnel file management and onboarding requirements.

+ Oversee the management of organizational changes, location and restructuring changes in PeopleSoft and Power time for NCSB.

+ Oversee all pre-employment requirements and screening for new hires, interns, volunteers and temps are complete and clear and communicated to supervisors.

+ Performs professional and administrative personnel support across all HR related areas including recruiting, employee payroll, FMLA, employee relations, compensation, policy and procedures and special projects.

+ Performs other duties, as assigned.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Four years' experience in data analysis or related field; or an equivalent combination of education and experience.

Additional Information & Requirements

+ Valid Driver's License may be required depending on assignment

Work Hours: Mon — Fri, 8:30 am - 5:00 pm

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

03

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

04

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

05

Do you have 2 or more years of payroll processing experience?

+ Yes

+ No

06

Do you have 2 or more years of data analysis experience?

+ Yes

+ No

07

What is your skill level with excel?

+ No experience

+ Beginner

+ Intermediate

+ Advance

08

Do you have payroll management experience in PeopleSoft or an automated payroll system?

+ Yes

+ No

09

How many years of experience do you have organizng and reporting financial data?

+ No experience

+ Less than 4 years of experience

+ 4-5 years of experience

+ 6-7 years of experience

+ 8 or more years of experience

10

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

+ Yes

+ No

11

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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