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Description

We are looking for a dedicated Help Desk Analyst to join our team in Dallas. This role focuses on providing technical support for identity and access management systems, ensuring seamless and secure operations across enterprise platforms. The ideal candidate will possess strong troubleshooting skills and a commitment to maintaining compliance with security protocols.

Responsibilities:

• Support and maintain identity and access management solutions, including Multi-Factor Authentication, Single Sign-On, and Privileged Access Management.

• Implement and oversee global processes for identity and access management.

• Collaborate with stakeholders to identify and gather requirements for system integration with access management platforms.

• Manage user account provisioning and deprovisioning, password resets, and troubleshooting access-related issues.

• Ensure compliance with security standards and regulatory requirements through centralized governance.

• Recommend and execute process improvements to enhance identity and access management systems.

• Provide technical guidance and training to team members and external partners.

• Monitor and address service desk tickets efficiently while maintaining a high level of accuracy.

• Manage multiple tasks simultaneously while adhering to deadlines and maintaining attention to detail.

Requirements • At least 1 year of experience in IT support or an enterprise help desk environment.

• Proficiency in tools like Active Directory, Azure, and PowerShell.

• Familiarity with Microsoft operating systems, Office Suite, Exchange (O365), and Citrix.

• Experience with identity and access management solutions such as Microsoft/Azure and Cisco platforms.

• Hands-on experience with Active Directory user management and troubleshooting.

• Knowledge of Windows 7 and 10 support.

• Understanding of PC hardware, software, and peripheral devices.

• Ability to provide remote technical assistance with attention to detail. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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