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Description We are looking for an experienced ServiceNow Engineer to join our team in Amherst, Massachusetts. In this long-term contract role, you will play a pivotal part in maintaining, developing, and optimizing the ServiceNow platform to meet the evolving needs of our organization within the education sector. This position offers an excellent opportunity to apply your technical expertise, collaborate with stakeholders, and contribute to innovative solutions.

Responsibilities:

• Manage and administer all environments and modules within the ServiceNow platform to ensure smooth functionality.

• Develop, test, and implement enhancements to modules, reports, integrations, workflows, and user interfaces.

• Create and maintain thorough documentation for code, configurations, system changes, and workflows.

• Translate incoming requests and requirements into technical solutions aligned with IT architecture standards.

• Perform system maintenance tasks, including troubleshooting, data cleansing, monitoring, and resolving technical issues.

• Ensure proper access controls, permissions, and data confidentiality are maintained and monitored rigorously.

• Provide user support and assistance, addressing technical concerns and ensuring optimal system performance.

• Collaborate with cross-functional teams to integrate systems and services programmatically.

• Follow industry best practices for ServiceNow platform development and administration.

• Monitor platform performance and proactively identify areas for improvement or optimization. Requirements • Master’s degree in computer science, engineering, mathematics, or a related field with at least 2 years of advanced programming experience, or a Bachelor’s degree with 4 years of relevant experience.

• Proven experience working with ServiceNow, including development and platform administration.

• Strong knowledge of UI design principles and technical analysis.

• Proficiency in software development and programming with the ability to integrate systems programmatically.

• Familiarity with ServiceNow ITSM and various modules such as CMDB.

• Excellent analytical skills and the ability to solve complex technical issues.

• Strong interpersonal and communication abilities to work effectively with diverse teams.

• Demonstrated ability to meet project deadlines and deliver high-quality solutions. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .