• Service Writer

    Robert Half Office Team (Mechanicsburg, PA)


    Description

    Are you organized, customer-focused, and ready to thrive in a fast-paced shop environment? We are seeking a dedicated Service Writer to join our team in Mechanicsburg, Pennsylvania. In this role, you will support the Service Manager and Assistant Service Manager, ensuring smooth operations and exceptional customer service.

    Key Responsibilities:

    + Serve as the primary point of contact for customer inquiries via phone, providing timely and professional assistance.

    + Accurately review, update, and maintain customer notes on work orders.

    + Perform detailed data entry to keep records organized and up to date.

    + Process and finalize billing for completed services efficiently and accurately.

    + Assist with shop workflow and daily operational tasks to support seamless service delivery.

    + Collaborate closely with the Service Manager and Assistant Service Manager to enhance operational efficiency.

    + Maintain professionalism and composure in a dynamic, fast-paced work environment.

    + Ensure all documentation and procedures comply with company policies and standards.

    Requirements

    + Proven experience in customer service or a related field.

    + Strong skills in order entry and maintaining accurate records.

    + Ability to handle inbound and outbound calls effectively.

    + Familiarity with working on and managing work orders.

    + Comfortable working in a shop setting with a casual and noisy atmosphere.

    + Excellent organizational and multitasking abilities.

    + Strong communication skills to interact with customers and team members.

    + High attention to detail to ensure accuracy in all tasks.

    Why Join Us:

    + Be part of a supportive, team-oriented environment.

    + Gain valuable experience in service operations with opportunities for growth.

     

    If you’re detail-oriented, proactive, and ready to make an impact, we want to hear from you

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .