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Description We are looking for a dedicated and personable Customer Service Representative to join our team on a contract basis in Glendale, California. In this role, you will serve as the first point of contact for tenants, ensuring their inquiries are addressed efficiently and with professionalism. This is a fully on-site position, offering an excellent opportunity to build connections and provide outstanding support in a dynamic environment.

Responsibilities:

• Respond to tenant inquiries via phone, providing accurate information and solutions.

• Direct tenants to the appropriate departments based on their needs and concerns.

• Maintain up-to-date knowledge of property management systems and processes.

• Deliver exceptional customer service by addressing issues promptly and professionally.

• Collaborate with team members to ensure seamless communication and client satisfaction.

• Utilize technology effectively to manage tenant records and track interactions.

• Build positive relationships with tenants to foster trust and reliability.

• Handle sensitive information with discretion and maintain confidentiality.

• Assist in resolving tenant complaints while adhering to company policies.

• Ensure all communication aligns with company standards and enhances tenant experience. Requirements • Minimum of 1 year of experience in customer service or related roles.

• Familiarity with property management operations, including residential and commercial properties.

• Proficiency in using Yardi software or similar property management systems.

• Strong verbal and written communication skills.

• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

• Friendly and outgoing personality with a commitment to providing excellent service.

• Tech-savvy with the ability to quickly learn and adapt to new systems.

• High level of professionalism and attention to detail. TalentMatch®

•Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .