• Medical Customer Service Specialist

    Robert Half Office Team (Indianapolis, IN)


    Description

    We are looking for a Medical Customer Service Specialist to join our team, helping patients and healthcare providers navigate appointments, billing, and insurance questions. This position would be supporting the Indianapolis area.

     

    Hours: Monday - Friday 8am - 5pm

    Responsibilities for the position include the following:

    + Serve as the primary point of contact for patients, healthcare providers, and insurance companies regarding medical billing, appointments, authorizations, and general inquiries.

    + Accurately document and update patient information within electronic health records (EHR) or related systems.

    + Resolve billing questions, insurance claim issues, and patient concerns with empathy and professionalism.

    + Communicate effectively via phone, email, and online portals, ensuring timely and accurate information delivery.

    + Coordinate scheduling and appointment requests, and facilitate patient registration as needed.

    + Maintain knowledge of HIPAA guidelines and patient privacy standards at all times.

    + Collaborate with internal departments such as billing, admissions, and clinical staff to ensure a seamless patient experience.

    + Identify opportunities to enhance patient satisfaction and contribute to team process improvements.

    Requirements

    + High school diploma or equivalent; associate's degree or higher in healthcare administration or related field preferred.

    + Previous experience in a healthcare customer service role, hospital administration, or medical office environment strongly desired.

    + Strong communication, problem-solving, and interpersonal skills.

    + Familiarity with medical terminology, insurance plans, and billing processes.

    + Proficient in computer applications; experience with EHR systems is a plus.

    + Detail-oriented with the ability to multitask and manage time effectively.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .