• Customer Service Representative

    Robert Half Office Team (Costa Mesa, CA)


    Description We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Costa Mesa, California. In this Contract to permanent position, you will play a key role in assisting customers with their inquiries, ensuring a seamless experience, and helping them navigate through new processes. This role offers flexibility and the opportunity to work remotely, but candidates local to the area are preferred.

    Responsibilities:

    • Handle 30-60 inbound customer calls daily, providing prompt and attentive assistance.

    • Guide customers through navigation challenges on the company's updated website.

    • Assist users with login credentials and account access issues.

    • Address inquiries related to system updates and migration processes.

    • Utilize Office Suite to document and manage customer interactions efficiently.

    • Collaborate with team members to resolve complex customer issues.

    • Maintain accurate records of customer communication using a CRM system.

    • Offer excellent service while managing customer expectations and resolving complaints.

    • Suggest improvements based on customer feedback to enhance service delivery. Requirements

    • Minimum of 2 years of experience in customer service or call center roles.

    • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

    • Familiarity with CRM tools; experience with Zendesk preferred but not required.

    • Strong communication skills, both verbal and written, with attention to detail.

    • Ability to manage high call volumes while maintaining quality service.

    • Problem-solving skills to address customer concerns effectively.

    • Flexibility to adapt to new systems and processes.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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