• Remote Patient Account Representative

    Robert Half Accountemps (Lima, OH)


    Description

    We are looking for a Fully Remote Medical Call Center representative. This role involves supporting patients by addressing billing inquiries, processing payments, and resolving account issues with professionalism and empathy. As part of this team, you will have the opportunity to make a positive impact on patients' lives while collaborating with healthcare organizations.

    Responsibilities:

    • Manage inbound and outbound calls to assist patients with billing questions and payment options in a courteous and empathetic manner.

    • Resolve patient account issues efficiently by applying critical thinking and adhering to compliance standards.

    • Utilize multiple systems to find and provide answers related to patient account inquiries.

    • Maintain detailed documentation of all interactions and collaborate effectively with team members.

    • Work in a fast-paced environment while delivering accurate solutions to complex patient inquiries.

    • Ensure compliance with company policies and healthcare regulations in all interactions.

    • Communicate effectively with Spanish-speaking patients when required, enhancing service accessibility.

     

    For this position, the candidate MUST live in one of the following states: OH, MI, IN, TN, MO, PA, KY, FL, GA, TX

    Requirements

    • EPIC or CERNER experience, a plus

    • Call center experience required

    • Medical insurance and EOB experience required

    • Ability to multitask and navigate multiple systems with proficiency.

    • Experience working with medical billing systems or related healthcare platforms.

    • Previous experience in remote work environments.

     

    For this position, the candidate MUST live in one of the following states: OH, MI, IN, TN, MO, PA, KY, FL, GA, TX

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .