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Description

Responsibilities:

• Respond to customer inquiries and resolve issues related to billing, enrollment, and account management.

• Process claims, contractor invoices, and fulfillment requests with precision and efficiency.

• Collaborate with internal teams and external vendors to address and resolve account-related concerns.

• Maintain accurate and up-to-date records while adhering to established procedures and policies.

• Ensure compliance with relevant regulations and company guidelines in all account-related activities.

• Communicate effectively with customers, providing clear and attentive assistance.

• Participate in training sessions and development programs to enhance customer service skills.

• Support financial and operational functions by managing accounts and processing invoices.

• Handle customer complaints with care, ensuring prompt resolution and satisfaction.

• Assist in project-specific tasks as needed, ensuring timely and accurate completion.

Requirements • Minimum of 2 years of experience in customer service, sales, claims management, or revenue recovery.

• High School Diploma or equivalent is required; an Associate’s or Bachelor’s degree is preferred.

• Proficiency in CRM systems and basic computer applications.

• Strong communication skills with the ability to interact effectively with customers and team members.

• Exceptional attention to detail and organizational skills.

• Ability to multitask and work efficiently in a fast-paced environment.

• Familiarity with company policies, industry regulations, and compliance standards.

• Willingness to work flexible shifts, including evenings and weekends.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .