• Pre-Encounter Rep III - Patient Access Mgmt_QHS…

    Queen's Health System (Honolulu, HI)


    RESPONSIBILITIES

    I. JOB SUMMARY/RESPONSIBILITIES:

    • Responsible for performing pre-registration and insurance verification functions, as assigned.

    • Provides general and specific information to hospital users, patients, families and physician offices.

    • Ensures that patients meet financial requirements.

    • Fosters positive relationships with patients to provide quality service in a pleasant, professional, and timely manner, while being sensitive to guest services.

    • Communicates effectively to service delivery areas to maximize patient flow and customer service.

    II. TYPICAL PHYSICAL DEMANDS:

    • Seeing, hearing, speaking, finger dexterity.

    • Frequent: sitting.

    • Infrequent: walking, stooping/bending, reaching at and below shoulder level.

    III. TYPICAL WORKING CONDITIONS:

    • Not substantially subjected to adverse environmental conditions.

    • Work pace varies and is frequently stressful.

    IV. MINIMUM QUALIFICATIONS:

    A. EDUCATION/CERTIFICATION AND LICENSURE:

    • High school diploma or equivalent.

    B. EXPERIENCE:

    • One (1) year clerical or customer service experience, preferably in a healthcare related setting, such as a clinic, hospital, health care agency, medical insurance, or physician’s office.

    • Strong time management, organizational, and interpersonal skills.

    • Ability to communicate effectively in English, both orally and in writing.

    • Proficiency with automated systems and computer applications.

    • Prior experience in insurance verification and registration preferred.

     

    Equal Opportunity Employer/Disability/Vet