• Coordinator, Registration / Patient Access…

    Queen's Health System (Kaunakakai, HI)


    RESPONSIBILITIES

    I. JOB SUMMARY/RESPONSIBILITIES:

    • Coordinates the registration/patient access operations and areas as assigned to ensure high-quality healthcare services and excellent customer service.

    • Identifies and recommends opportunities for business development and coordinates plans for growth and expansion.

    • Ensures the operations are in compliance with applicable regulatory requirements and with the policies and procedures of Molokai General Hospital.

    • Establishes and achieves goals including short and long range plans.

    • Coordinates the work of staff to ensure accurate and timely processing of communications (i.e., telephone, email, fax, etc.), patient scheduling, registration and admissions, Emergency Room/Imaging/Laboratory registration, patient transfers, and activities of other assigned areas.

    II. TYPICAL PHYSICAL DEMANDS:

    • Essential: Seeing, hearing, speaking, standing, walking, stooping/bending, kneeling, finger dexterity, carrying weight up to 50 pounds, reaching above, at, and below shoulder level.

    • Continuous: Seeing, hearing, speaking, finger dexterity, reaching at and below shoulder level.

    • Operates computer, printer, scanner, fax, copier, calculator and other business office equipment.

    III. TYPICAL WORKING CONDITIONS:

    • Not substantially subjected to adverse environmental conditions.

    • May be exposed to communicable diseases in patient care area.

    • Work is fast paced and is frequently stressful due to census, patient account types and timeframes.

    • Subjected to noise and/or vibration within the patient care areas.

    IV. MINIMUM QUALIFICATIONS:

    A. EDUCATION/CERTIFICATION AND LICENSURE:

    • High school diploma or equivalent.

    • Associate Degree or equivalent experience preferred.

    B. EXPERIENCE:

    • Three (3) years experience in admitting/registration or business services, preferably in a hospital setting.

    • Experience to demonstrate:

    o Knowledge of third party payer regulations and financial requirements

    o Strong interpersonal, oral, and written communication skills.

    • Prior experience in registration, scheduling, third party billing, or account follow-up preferred.

    • Experience in electronic medical record (preferably EPIC/Carelink), Microsoft application including Word, Excel, Outlook.

     

    Equal Opportunity Employer/Disability/Vet