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Project Manager - Hybrid

WFH Flexible • Salem, MA (http://maps.google.com/maps?q=27+Congress+Street+Salem+MA+USA+01970) • Operations

Job Type

Full-time

Description

The position requires a minimum oftwo daysin the office per week. However, based on operational needs, additional in-office days may be required.

Position Overview

TheOperations Project Manager (PM)is a key member of the Operations Team, supporting the Director of Operations and Chief Operations Officer as well as other leadership members in developing and implementing projects to improve operations, clinical performance, quality of care, and compliance, while advancing organizational goals related to healthcare delivery. Reporting directly to the Director of Operations, the PM is responsible for developing project plans, gathering data to monitor key performance indicators, and supporting performance improvement and Patient-Centered Medical Home efforts. Additionally, the PM develops reports and performs analytics on healthcare access and efficiency measures to facilitate data-driven decision-making. Beyond reporting and project management, the PM supports work groups with meeting facilitation, follow-up tasks, and daily administrative duties as needed. The PM also collaborates with the Compliance Team to manage the annual risk assessment process, develop the annual compliance work plan, and co-lead the monthly compliance committee meetings.

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

+ Comprehensive primary care.

+ Dental services.

+ Behavioral health care.

+ Care management.

+ Pharmacy services.

+ Substance abuse disorder treatment.

+ Nurse care management.

+ Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Essential Duties and Responsibilities

+ Works closely with the COO, CMO and Director of Operations to understand the organization’s strategic priorities and the projects related to these strategic efforts.

+ Creates long- and short-term project plans for the full scope of responsibilities of the Operations Team. This may include performance improvement initiatives, training programs and overall operational improvement projects.

+ Works to support project teams, workgroups and/or other clinical or administrative leaders to move key initiatives forward. Providing support for meeting preparation such as collecting input for agendas and meeting materials, assisting with preparation of meeting materials (i.e., PowerPoint presentations; agenda documents; handouts, etc.). The PM also supports post-meeting follow-up, as needed, such as sending minutes/summaries and assigned tasks to participants and following up with participants for deliverables.

+ Serve as a point of contact for the Operations Team when multiple departments are assigned to the same project to ensure team actions remain in synergy. Responsible for monitoring progress and timelines and communicating concerns to the Operations Team.

+ Participates in project-related research and information gathering, as needed.

+ Supports creation and/or maintenance of documentation, which includes, but is not limited to, workflows, standard work, process analyses, measurement tools, training documents, surveys, forms, letters and reporting.

+ Supports assessing data availability and collection of data and information as it relates to assigned projects or other work efforts.

+ Identifies potential obstacles and works with the Project Lead to diagnose and determine solution(s).

+ Builds and fosters relationships with staff in all areas and levels of the organization including senior leadership, clinicians, and other key stakeholders to enhance collaboration, trust, and communication across the organization.

+ Conduct the annual compliance risk assessment with subject matter experts and business owners across the organization.

+ Helps co-create the annual compliance workplan and assist the Director of Compliance in the monitoring of its activities.

+ Helps co-lead the Compliance committee and communicate with committee members on related work.

+ Adhere to HIPAA rules including maintaining strict patient confidentiality.

+ Attend/complete all required trainings and participate in meetings as required.

Perform additional duties as requested to fulfill NSCH’s mission.

Requirements

Required Skills and Abilities

+ Bachelor’s degree in health management/administration, business, or another healthcare-related field is required. Five (5) years of experience in Healthcare/Public Health can substitute for a degree.

+ A minimum of three (3) years in general administration or project coordination, preferably with at least one (1) year of experience in a healthcare or public health setting.

Education & Experience

+ Strong organizational, time management, and project management skills to effectively track, report on, and manage multiple projects and priorities.

+ Excellent written and verbal communication skills with the ability to work collaboratively in a team environment.

+ High attention to detail and follow-through on assigned tasks and deliverables.

+ High level of proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

+ Proven ability to prioritize and execute tasks in a fast-paced environment while working effectively with medical staff and clinical operations partners.

+ Experience with project management tools, process improvement projects, and/or Lean/Six Sigma methodologies preferred.

+ Demonstrated ability to work effectively with a culturally diverse population.

Work Environment Conditions

+ This position operates in a professional, fast-paced, and collaborative environment.

+ Regular interaction with colleagues, supervisors, and/or clients occurs in person, by phone, and via digital communication platforms.

+ Standard office hours apply, with occasional flexibility required to meet deadlines, attend meetings, or respond to organizational needs.

+ Work may require sitting or standing for extended periods, using computers and other standard office equipment.

+ Employees are expected to follow all organizational policies and procedures, including those related to safety, confidentiality, and ethical conduct.

Physical Requirements

+ Occasional lifting of materials (e.g., boxes, equipment) weighing up to 50 pounds

+ Ability to sit or stand at a desk for extended periods, with consistent use of computers and telephones

+ May be required to travel to multiple sites within a single day

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings yearly. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID-19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees must be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork.

To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please get in touch with the Human Resources Department [email protected] (https://talent.paylocity.com/Talent/OfferLetters/Templates/Edit/%5bobject%20Object%5d)

North Shore Community Health is dedicated to building a diverse workforce. Are you excited about this role but feel that your experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and a thriving cultural scene.

For Information, Please Contact:

Talent Acquisition Department

North Shore Community Health

[email protected]

Salary Description

$70,000 - $85,000