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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

**Summary:** The incumbent's primary responsibility is to supervise the daily technical and administrative functions of Inpatient phlebotomy with 38 employees covering a 24/7 operation. There are 5 Phlebotomy Leads reporting directly to this position. Responsibilities include ensuring compliance with institutional and laboratory policies and procedures; ensuring that written and approved technical procedures and documentation are maintained; manage personnel, and all fiscal affairs. Excellent communication and problem-solving skills are needed for interactions at several levels of the organization and with patients. (Full time - 40 Hours/week - Shift 3 - HUP 3400 Spruce Street - Inpatient Phlebotomy)

Responsibilities:

Employee Satisfaction

+ Regularly meets with employees to improve communication and to build productive relationships

+ Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance; and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations

+ Analyze employee satisfaction data and identify opportunities for improvement

+ Collaborate with staff to develop action plans and implement those plans with follow through

+ Manage and eliminate process workarounds

+ Focus energy on collaborating in problem resolution rather than finding blame

Manage Team and individual performance in alignment with the UPHS vision of service excellence

+ Demonstrate professionalism within the framework of Relationship Based Care (Patient-Centered Care)

+ Works with UPHS leadership, clinical leadership and Entity leadership in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth

+ Sets standards and drives operational integration of programs by ensuring alignment in communication

+ Drive patient/ client loyalty and physician referral by ensuring staff under direct supervision understand the UPHS commitment to service, their own work processes, and have the necessary skills to meet service expectations

+ Review Press Ganey reports and identify patient satisfaction trends and opportunities for improvement.

+ Maintain staff accountability for individual and group patient satisfaction scores.

Technical Services (20% of Operations weight)

+ Meet with practice and nurse management to support operations and communications across the health system.

+ Monitors workflow and workload within the sections and adapts operational plan accordingly.

+ Ensures enrollment in appropriate Proficiency Testing programs which meet federal, state and accrediting agency requirements. Reviews all proficiency testing results and reports findings to Division's CEQI committee.

+ Completes, reports and addresses patient safety findings to manage and department CEQI committee.

+ Assists clinicians and researchers in utilizing lab services in support of special projects and research protocols. Meets with clinical research sponsors/ auditors to review lab service support for various clinical trials

+ All other responsibilities as designated by Manager, Administrative Director or Chair.

Regulatory Compliance (15% of Operations weight)

+ Functions as liaison to accrediting/regulatory agencies in preparation for inspections, site visits, documentation of compliance, deficiency corrections, status changes and licensing renewals.

+ Maintains an updated database related to Federal, State and local government agencies and professional accrediting agencies’ regulatory requirements impacting lab operations

+ Maintains quality control, instrument records, test records and other documentation in a manner which complies with all regulatory requirements.

+ Conducts annual review of department operating policies and procedures.

+ Monitors and participates in department efforts to maintain a safe working environment through development of safety policies, ongoing surveillance of environment and work practices. Ensures deficiencies noted are corrected.

Fiscal Management (15% of Operations weight)

+ Review and approve payroll.

+ Reviews monthly expense reports and variance reports and assists in devising strategies for minimizing expense variances.

+ Manages inventory through reagent utilization analysis.

+ Ensures all staff involved in moderately complex or highly complex testing meet personnel qualification requirements as defined by federal, state and accrediting agency regulations.

+ Ensures staff competency validation programs (including task authorization charts) are established and in compliance with all regulatory requirements

+ Completes annual performance review for all individuals under his/ her supervision. Mentors and provides opportunities for team members to develop existing and new competencies through routine and on-going coaching and feedback.

+ Guides team in fostering an environment that supports diversity and promotes trust, integrity and high performance

+ Ensures completion of UPHS mandatory health screenings, annual training programs and performance evaluations for all employees

+ Collaborates with Manager in staff recruitment process

+ Conducts regular staff meetings to share information and solicit feedback

+ Plans and coordinates continuing education programs designed to maintain and increase the technical skills and knowledge of self and staff

Serves as a technical and managerial resource for implementation of Health System or Entity goals and special projects

**Credentials** : Phlebotomy, ASCP or Medical Assistant certification is required.

Education or Equivalent Experience:

+ High School Diploma is required.

+ 2+ years' experience managing high volume phlebotomy service while meeting superior customer satisfaction expectations. Phlebotomy skills required.

+ Knowledge of, and ability to manage, the general hazards encountered when working with potentially infectious materials, hazardous chemicals, radioisotopes and laboratory equipment.

+ Strong quantitative, analytic and problem-solving skills.

+ Ability to set priorities, make decisions, implement changes and meet deadlines while working effectively with diverse groups of people in a frequently changing environment.

+ Strong interpersonal skills and creative abilities.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 297877