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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Make a Difference as a Community Health Worker (CHW)Are you passionate about helping others live healthier lives?

As a Community Health Worker, you’ll work one-on-one with high-risk patients to set meaningful health goals and guide them toward success.

What you’ll do: Empower patients to achieve their health goals, provide support through health system navigation and community resource connections, offer counseling to encourage positive behavior changes, and collaborate with a dedicated multidisciplinary care team. This is an independent, impactful role that requires strong decision-making, problem-solving skills, and a drive for excellence. You’ll be the bridge between patients and the resources they need to thrive.

Comprehensive training provided upon hire. Join us and make a real difference in your community!

Summary:

+ Community Health Workers (CHWs) work one-on-one with high-risk patients to set and achieve health goals. Responsibilities include the identification and setting of health goals and follow-up provision of social support, health system navigation, community resource linkage and behavior change counseling. This is an autonomous position which requires a consistent drive for excellence, ability to make appropriate and timely decisions with minimal supervision, and effective problem-solving skills. CHWs are responsible for thorough and accurate documentation and working collaboratively within a multidisciplinary patient care team. CHW training must be completed upon hire.

Responsibilities:

+ Manage a caseload of 50–100 patients annually, meeting established care benchmarks: Contact 100% of patients weeklyResolve at least 60% of patient goalsAchieve a 90% patient satisfaction rate (10/10 Net Promoter Score)Ensure 60% of hospitalized patients attend post-hospital primary care follow-up within two weeksSupport 55% of outpatients in achieving their chronic disease management goals

+ Conduct comprehensive needs assessments in hospitals and primary care clinics using motivational interviewing to help patients set and achieve health goals

+ Provide personalized support, including: Addressing social challenges such as homelessness, substance abuse, and food insecurity

+ Assisting with medical record organization, follow-up appointments, and prescription fulfillment

+ Coaching patients on maximizing doctor visits

+ Helping with applications for programs like Medical Assistance and SNAP

+ Maintain weekly patient contact through calls or home visits

+ Collaborate with clinical care teams to share patient updates, address emergencies, and gather medical information

+ Co-facilitate weekly patient support groups and contribute to building a community resource directory Philadelphia

+ Document all patient interactions accurately and adhere to Penn Medicine values, policies, and procedures

+ Perform other duties as assigned to support the department and health system

Education/Requirements:

+ High School Diploma - Required

+ Comfortable with Home visits - Required

+ Knowledge of Philadelphia zip codes- Required

Skills Required:

+ Ability to exercise good judgment with patients and others involved in the delivery of the IMPaCT intervention

+ Ability to carry out written and oral instructions

+ Excellent oral and written communication skills

+ Proficient in MS Word and computer data entry

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 270676