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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Position: Associate Executive Director, Penn Medicine Montgomeryville

Entity: Clinical Practices of the University of Pennsylvania (CPUP)

Department: CPUP Admin Support

Hours: Full Time, Per Departmental Needs

Summary:

+ Reporting to the Chief Operating Officer, Clinical Practices of the University of Pennsylvania (CPUP), the Associate Executive Director (AED), Penn Medicine Montgomeryville will provide executive leadership for Montgomeryville, overseeing the overall operations as well as coordinating ongoing strategic program development. The AED will oversee a portfolio of primary care and specialty practices and building shared services and functions including practice management. The AED works closely with UPHS leadership and key stakeholders, including hospital and physician practice entities, and regional UPHS affiliates, to achieve all relevant operational, service, quality, and financial targets. Responsible for ensuring a patient and customer-focused care model that continues to build the Penn Medicine brand and market share in the local community. The primary work location for the AED will be located at Penn Medicine Montgomeryville.

Responsibilities:

+ Facility and Operating Model Design:

+ Provide direct management and oversight of the central, shared service functions (central check-in & registration, facilities) and multispecialty practices, as well as on-site leadership for the management teams in the Department and hospital-based practices within the facility.

+ Develop and manage all related capital and operating budgets, and strategic health system growth initiatives.

+ Maximize the financial impact for UPHS, by growing market share, exceeding volume and other financial metrics, while managing quality, safety, service, and access.

+ Direct/support a governance structure that ensures appropriate engagement of all critical stakeholders, including physician leadership.

+ Drive a culture that fosters collaboration, integration, and innovation, and is focused on providing a superior experience for patients, providers, and staff.

+ Continually assess and support the improvement of practice operations and systems that reflect the seamless transition from OP, IP, and other relevant settings. Promote innovative use of technology (e.g., mypennmedicine, practice-to-practice scheduling, patient direct scheduling, telehealth) to improve efficiency, and patient satisfaction, and increase in-system utilization. Work with relevant hospital departments (Pharmacy, Lab, Radiology) and physician practice leadership to identify operational improvement opportunities.

+ Monitor space utilization and develop plans to increase efficiency throughout the facility that reflect internal goals and alignment with external benchmarks.

+ Monitor and report on facility-based performance metrics (such as volume, profitability, and patient satisfaction) and analyze data to identify opportunities for improvement.

+ Ensure facility meets all local, state & federal regulatory requirements and engages all occupants in consistent survey & ongoing readiness, and compliance with all Regulatory, Patient Affairs, and Privacy policies and regulations, and CHCA, CCA, CPUP, and hospital policies, as may apply.

+ Strategy:

+ Engage entity and departmental leadership in strategic discussions around clinical services offered (ensuring coordination with the broader entity or regional strategies), location, and physical layout for maximum efficiency and planned growth of specific services.

+ Active participant in the Practice of the Future leadership team to ensure enterprise-wide alignment and advancement in ambulatory operations, program development, and patient experience initiatives at our ambulatory sites.

+ Actively engage entity and departmental leadership to increase in-system utilization, integrate workflows, provide coordinated scheduling, and otherwise enhance operating and service performance.

+ Actively pursue opportunities within the Montgomery community to raise awareness of the Penn Medicine services. Help drive improved communications with referring physicians. Build relationships with the local physician community. Partner with Marketing to develop local direct-to-consumer, web-based, and physician-targeted marketing initiatives, to grow the overall clinical volumes and market share in the Montgomeryville area.

+ Routinely engage Government Relations, Marketing, Community Development, and Public Relations to coordinate ongoing needs regarding state legal and regulatory changes.

+ Actively promote a sense of community and collaboration amongst the Montgomeryville providers.

+ Work closely with Business Development to ensure appropriate communication and coordination around physician relationships, program building, marketing, etc.

Education or Equivalent Experience:

+ Bachelor of Arts or Science Business or Healthcare Administration (Required).

+ 12+ years relevant experience, including minimum of 5-7 years of experience in the leadership of operational functions and services of a major academic medical center, health system, or faculty practice plan.

+ Master of Arts or Science, MBA or MHA (Preferred).

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 303548