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Lead AI Product Owner (R08113)

About the Role:

Blue Cross Blue Shield of Massachusetts is seeking a visionary and strategic Lead AI Product Owner to drive the future of our agentic AI framework. This is a leadership role where you will be at the forefront of innovation, shaping a significant product line that will redefine how we engage with our customers and streamline our operations.

As the strategic leader for a broad product domain, you will be responsible for the overarching product strategy, defining a clear vision, and ensuring its alignment with our company's goals and the AI Center of Excellence (COE) vision. You will guide a talented team of Product Owners, mentor their growth, and foster a culture of excellence and innovation.

This role is eligible for our Flex Persona for candidates local to our Boston, MA office.

What You'll Do:

+ Define Product Area Strategy & Vision: Champion the long-term product vision and strategy for your designated product domain within our advanced agentic framework.

+ Own the Strategic Roadmap: Develop and manage the strategic roadmap for your entire product area, ensuring it aligns with business objectives, market needs, and technical feasibility.

+ Lead Cross-Domain Collaboration: Work closely with other Lead Product Owners, business leaders, and AI Architects to ensure the seamless delivery of end-to-end agentic solutions.

+ Mentor and Lead a Team: Guide, coach, and develop a team of Senior Product Owners and Product Owners, cultivating a strong product-focused culture.

+ Drive Business Value: Take accountability for the business value, ROI, and overall performance of your product domain, tracking key performance indicators and communicating the impact to senior leadership.

+ Manage Senior Stakeholders: Build and maintain strong relationships with senior business stakeholders and executive sponsors, translating their needs into strategic product initiatives.

+ Stay Ahead of the Curve: Maintain a deep understanding of market trends, competitor strategies in the AI agent space, and emerging Generative AI technologies to influence our strategic direction.

What You'll Bring (Required Qualifications):

+ A Bachelor's degree in Computer Science, Technology, or a related field.

+ 10+ years of technical development experience, preferably in full-stack development, with knowledge of the healthcare payer domain.

+ Proven experience leading, mentoring, and coaching a team of product owners.

+ Demonstrated ability to manage relationships with senior business stakeholders and executive sponsors.

+ Proficiency in agile methodologies and tools such as Jira, Confluence, or Azure DevOps.

+ Strong knowledge of AI/ML concepts, including model training, RAG architecture, and major AI platforms (AWS, Azure, Google Cloud).

+ Experience in defining and championing a long-term product vision and strategy for a technical product domain.

What Will Make You Stand Out (Preferred Qualifications):

+ A Master's degree in a related field.

+ Professional certifications on any major AI platform (AWS, Azure, or GCP).

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

LocationBostonTime TypeFull time

Salary Range: $164,070.00 - $200,530.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap (https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/) and imposter syndrome (https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/) can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture (https://careers.bluecrossma.org/us/en/culturepage) page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community (https://careers.bluecrossma.org/us/en/jointalentcommunity?applyType=JTC) to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work (https://careers.bluecrossma.org/us/en/how-we-work) " Page.

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.