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Job Descriptions:

Join a Trusted Industry Leader — Build Your Career with Bard Manufacturing!

Bard Manufacturing Company, Inc., a long-standing leader in the HVAC industry, is seeking a Customer Service Representative to join our team at our corporate office in Bryan, OH.

For more than 110 years, Bard has been family owned and operated, proudly leading the HVAC industry in modular, classroom, equipment shelter, and other light commercial markets. With manufacturing facilities in Ohio, Georgia, and Mexico, we support customers nationwide and across the globe with innovative, engineered solutions. Become part of a company where tradition, quality, and customer commitment drive everything we do.

As a Customer Service Representative, you will be the key connection between Bard and our customers—managing accounts, coordinating orders, and ensuring a smooth process from initial inquiry to final delivery for an assigned territory. This role is ideal for someone who enjoys problem-solving, building relationships, and contributing to a team that prioritizes quality and customer satisfaction.

Key Responsibilities:

+ Receive, enter, allocate, and acknowledge customer orders promptly and accurately.

+ Perform all activities required to ship customer orders—assign routing, coordinate and schedule truckload shipments, print packing sheets, and more.

+ Answer incoming customer calls and assist with product selection, solution recommendations, general questions, and more. For non-Bard distributors, provide referrals to the appropriate Bard distributor.

+ Enter requests for special quotes and respond to pricing and availability questions, requiring strong understanding of Bard’s product line, systems, policies, and marketing network.

+ Process return authorizations, debits, and credits as needed.

+ Develop proficiency in additional CSR territories to serve as back-up support.

+ Perform all other duties as assigned by the manager.

Required Experience:

The ideal candidate will bring:

+ High school diploma required; associate degree in business or related field preferred; or 2-5 years of customer service experience; or an equivalent combination of education and experience.

+ Knowledge of administrative and clerical procedures, including word processing, record management, office forms, and general office terminology.

+ Strong computer skills (MS Word, Excel, Outlook, Epicor).

+ Excellent written and verbal communication abilities.

+ Strong comprehension skills for written information and procedures.

+ Comfort working in a fast-paced environment.

+ High attention to detail and thoroughness in completing tasks.

+ A pleasant, cooperative, and customer-focused attitude.

+ Ability to manage multiple tasks effectively.

Keyword: Customer Service Representative

From: Bard Manufacturing