• Fraud Customer Service Specialist

    PrincePerelson & Associates (Salt Lake City, UT)


    Fraud Customer Service Specialist

     

    Draper, Utah | Onsite | $20/hr

     

    Join a fast-paced operations team protecting customers and the organization from fraud. You’ll handle phone and chat inquiries, assist identity theft victims, and ensure accurate documentation for compliance. This role is perfect for candidates with contact center experience, ideally in financial services or banking.

    What You’ll Do

    • Handle customer inquiries via phone and chat, investigating potential fraud • Place holds on accounts and take action to protect assets • Document actions for audit and compliance purposes • Communicate professionally with customers, merchants, and financial institutions • Assist in projects to improve the customer and fraud resolution experience

    What We’re Looking For

    • 2–3 years of contact center or customer service experience (phone and chat required) • Preferred: financial services, banking, or fraud/dispute experience • Strong communication and problem-solving skills • Proficient with Microsoft Office

    What You’ll Get

    • $20/hr with Monday–Friday schedule • Hands-on experience in fraud prevention and resolution • Opportunities to contribute to process improvements in a supportive team environment

    **Location:** Must live within commuting distance of Draper, Utah

     

    If you have contact center experience with phone and chat support and are looking to grow your career in fraud resolution and customer service, we’d love to hear from you.

     

    _PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States._

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