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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

AVP Client Services | Remote in Michigan

**PRIMARY PURPOSE** **:** To be responsible for the administrative, managerial and client relationships associated with Client Services within the assigned area.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

+ Ensures contract compliance with company guidelines within an assigned area.

+ Handles financials including accounts receivable, invoicing and pricing support within an assigned area.

+ Responsible for client knowledge including threatened status and relationship with the company.

+ Handles renewal process timely; negotiates new contracts within an assigned area.

+ Responsible for business planning and budgeting within an assigned area.

+ Plans for staffing needs including succession, bench-strength, and new business within an assigned area.

+ Supports client relationships; builds executive relationships; supports internal relationships.

+ Supports business development.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

+ Performs other duties as assigned.

+ Supports the organization's quality program(s).

+ Travels as required.

SUPERVISORY RESPONSIBILITIES

+ Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.

+ Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred. Advanced degree and/or professional designations (CPCU, AIC, ARM) preferred.

Experience

Ten (10) years of related experience or equivalent combination of education and experience required to include three (3) years of Account Executive on national accounts experience and five (5) years of claims/supervisory experience.

Skills & Knowledge

+ In-depth understanding of workers compensation, liability and disability

+ Excellent oral and written communication, including presentation skills

+ PC literate, including Microsoft Office products

+ Leadership/management/motivational skills

+ Analytical and interpretive skills

+ Strong organizational skills

+ Excellent interpersonal skills

+ Excellent negotiation and facilitation skills

+ Ability to work in a team environment

+ Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

**Mental** **:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

**Physical** **:** Computer keyboarding, travel as required

**Auditory/Visual** **:** Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

\#REMOTE #LI-REMOTE

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com